Inbound specialist (M/F/NB)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for roles that drive excellence in the Customer Support Services sector.

Job Overview

We are currently seeking a motivated Inbound specialist (M/F/NB) to join our client's dynamic team in Rome. This is an ideal opportunity for those looking to launch their professional career in the vibrant Customer Support Services industry while enjoying the benefits of a hybrid work model, one of the most sought-after jobs in Italy.

Key Responsibilities

• Respond promptly to customer inquiries and requests, ensuring clear and accurate communication.
• Provide comprehensive support to clients seeking assistance within the Customer Support Services sector.
• Adhere strictly to established corporate procedures and guidelines for various service scenarios.
• Perform technical assistance tasks to ensure high-quality resolution for every interaction.
• Maintain a professional demeanor to uphold the high standards of our client’s service reputation.
• Collaborate effectively with team members to meet operational targets and quality benchmarks.
• Manage diverse customer queries efficiently, ensuring a positive user experience.

Requirements

• Native or fluent Polish (spoken and written).
• Non è fondamentale esperienza pregressa, ciò che conta per noi è il tuo potenziale/ interessante anche per studenti.
• Strong communication skills and a passion for customer care.
• Capability to thrive in a fast-paced Customer Support Services environment.
• Available to work in Rome for this Inbound specialist (M/F/NB) position in Italy.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are set up for success in your new role.
• Health Insurance coverage.
• Hybrid Work Model (mix of on-site and remote) after the initial training phase.
• An excellent opportunity to start your professional path among Polish-speaking jobs in Italy.

Life in Italy

Living and working in Italy offers an unparalleled lifestyle, blending centuries of history, Mediterranean weather, and a world-renowned culture. Choosing one of our available jobs in Italy means immersing yourself in a vibrant social scene where art, fashion, and tradition meet the modern professional landscape of Rome.

The quality of life in Italy is exceptional, celebrated for its legendary cuisine and scenic beauty. By securing this Inbound specialist (M/F/NB) position in Italy, you gain the chance to build a career in a country that values both professional growth and personal well-being, all while enjoying the charm and convenience of life in the heart of Rome.

How to Apply

If you are a native or fluent Polish speaker eager to kickstart your career with one of the premier Polish-speaking jobs in Italy, we want to hear from you. Please click the Apply Now button to submit your profile to Mercier Consultancy Group today. We look forward to reviewing your application.