Junior Product Support Specialist with German

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations. As a leader in European recruitment and BPO services, we specialize in placing exceptional professionals into high-impact roles across various sectors, ensuring long-term career growth and professional satisfaction.

Job Overview

We are currently sourcing candidates for a Junior Product Support Specialist with German position in Greece, working within the dynamic Customer Support Services industry. This is an ideal role for those seeking professional development in an international environment, offering the perfect entry point for German-speaking jobs in Athens.

Key Responsibilities

• Deliver premium support to customers regarding product-related inquiries and technical usage concerns within the Customer Support Services sector.
• Utilize your native or fluent German skills to provide clear, actionable guidance to a global customer base.
• Troubleshoot and resolve common technical issues, ensuring high levels of customer satisfaction.
• Maintain precise and accurate documentation of all customer interactions in the company CRM.
• Escalate complex or unresolved technical cases to senior engineering or specialist teams when necessary.
• Stay updated on the latest product specifications to offer expert advice to end-users.
• Contribute to an efficient support workflow by adhering to established operational procedures and service level agreements.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to navigate internal systems and training.
• Valid EU passport (mandatory requirement for candidates).
• Strong problem-solving skills and a genuine interest in consumer technology.
• A customer-centric mindset with high attention to detail and patience.
• Availability to work on-site in Athens, Greece, as part of our expanding Customer Support Services operations.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• And Much More...

Life in Greece

Embarking on one of the many German-speaking jobs in Greece offers an unparalleled lifestyle. You will enjoy the world-renowned Mediterranean climate, where historic culture meets a modern, vibrant urban atmosphere. Living in Greece allows you to experience a unique balance between professional development and a relaxed, sunny lifestyle that is highly sought after by expatriates worldwide.

Whether you are exploring the iconic landscapes of Greece or enjoying the world-class culinary scene, your time here will be transformative. Securing a Junior Product Support Specialist with German position in Greece provides a stable platform to build your career while enjoying the rich heritage and exceptional quality of life that only Greece can offer.

How to Apply

If you are ready to elevate your career within the Customer Support Services industry, we invite you to apply now. Please submit your CV in English to begin your journey with Mercier Consultancy Group. All applications are managed with the highest level of confidentiality.

Best regards,
The Recruitment Team at Mercier Consultancy Group