Junior Travel Assistance Specialist with Spanish

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with world-leading organizations across the globe. We pride ourselves on providing high-quality placement services and support, ensuring that every professional finds their perfect fit within the vibrant Customer Support Services sector.

Job Overview

We are currently looking for motivated individuals to join our team in a Junior Travel Assistance Specialist with Spanish position in Portugal. This is an exceptional opportunity for professionals eager to launch their career in the Customer Support Services industry by providing high-level travel assistance to a global client base.

Key Responsibilities

• Handle high-quality customer inquiries through inbound phone calls and professional email correspondence.
• Provide friendly, accurate, and timely support within the fast-paced Customer Support Services landscape.
• Investigate complex travel-related issues, identify effective solutions, and escalate cases to senior teams when necessary.
• Adapt communication templates to address unique user situations and help resolve disputes professionally.
• Manage multiple simultaneous requests while maintaining clear, empathetic, and service-oriented communication.
• Collaborate with international teams to ensure seamless service delivery for travelers worldwide.
• Maintain detailed and accurate logs of customer interactions within the internal support management system.

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Proficiency in English to ensure clear communication within an international team.
• Valid EU passport (mandatory requirement for employment).
• Strong problem-solving skills and a proactive, customer-focused attitude.
• Ability to multitask and remain composed in a dynamic, 24/7 service environment.
• Previous experience in Customer Support Services is highly valued but not required for this junior-level opening.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included for international candidates.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Embracing one of our many jobs in Portugal means choosing a lifestyle defined by sunshine, history, and a welcoming culture. Portugal offers a stunning Mediterranean climate and a relaxed pace of life that makes it an ideal destination for international professionals seeking a perfect work-life balance.

Beyond the professional advantages, life in Portugal is enriched by world-class gastronomy and breathtaking coastal landscapes. Our comprehensive support, including our dedicated concierge team, ensures that your transition to living in Portugal is smooth and stress-free, allowing you to enjoy your new home from day one.

How to Apply

If you are ready to take the next step in your career with this exciting Junior Travel Assistance Specialist with Spanish position in Portugal, we encourage you to click Apply Now. Join our global community and start your journey with Mercier Consultancy Group today.