Basque-Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European workforce solutions, we specialize in placing professionals in high-impact roles, including exclusive English-speaking jobs for international candidates seeking to advance their careers.

Job Overview

We are currently sourcing a dedicated professional for a Basque-Speaking Customer Service Representative position in Portugal. This role within the Customer Support Services industry offers the unique opportunity to provide exceptional assistance for a globally recognized entertainment brand, ensuring users receive world-class support in an international, fast-paced environment.

Key Responsibilities

• Respond to customer enquiries professionally and efficiently within the Customer Support Services sector.
• Resolve customer issues and provide appropriate solutions to ensure maximum satisfaction.
• Deliver a high standard of customer service that aligns with premium brand values.
• Assist customers with inquiries regarding digital platforms and technology-related troubleshooting.
• Communicate clearly and demonstrate genuine empathy in every interaction with the user base.
• Work collaboratively with colleagues in a dynamic, multicultural environment.
• Maintain detailed records of customer interactions as part of our quality-driven service model.

Requirements

• Native or fluent English (spoken and written).
• Full fluency in Castilian Spanish and one of the following languages: - Basque - Catalan or Valencian - Galician - English proficiency at B1 level.
• Excellent communication and interpersonal skills suited for the Customer Support Services industry.
• A passion for professional problem-solving and customer satisfaction.
• Confidence navigating modern technology and various digital platforms.
• Strong attention to detail and adaptability to succeed in jobs in Portugal.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to pursue one of our English-speaking jobs means embracing the vibrant culture and Mediterranean climate that makes Portugal a premier destination for expatriates. From the historic charm of Lisbon to the stunning coastal views, Portugal offers a high quality of life that perfectly balances professional growth with an enriching personal experience.

Our comprehensive relocation package ensures that your transition to life in Portugal is seamless and stress-free. Whether you are enjoying the local culinary delights or exploring the rich history of the region, you will find that Portugal provides a welcoming and safe environment for professionals to thrive. Start your new chapter with a Basque-Speaking Customer Service Representative position in Portugal today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in one of the most sought-after locations, we invite you to click Apply Now. We look forward to reviewing your application for this exciting opportunity with Mercier Consultancy Group.