Dutch/Flemish-speaking Customer Support to Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global brands. As a leader in European recruitment and BPO services, we take pride in placing skilled professionals in dynamic, rewarding environments that foster long-term career growth.

Job Overview

We are currently seeking candidates for a Dutch/Flemish-speaking Customer Support to Lisbon, Portugal position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services industry by providing high-quality assistance to users of a leading global home appliance brand while enjoying the vibrant lifestyle of one of Europe’s most iconic cities.

Key Responsibilities

• Manage incoming customer inquiries via phone and email within the Customer Support Services sector.
• Provide expert assistance to customers regarding home appliance warranty renewals and technical coverage.
• Resolve customer questions regarding warranty terms and product-related inquiries with accuracy and empathy.
• Deliver professional, high-standard customer-focused service to maintain brand loyalty.
• Ensure all customer cases are handled and documented efficiently in the company database.
• Execute necessary follow-up tasks to ensure total customer satisfaction.
• Collaborate effectively within an international team to meet service-level objectives.

Requirements

• Native or fluent Dutch or Flemish (spoken and written) is mandatory for this role.
• Excellent communication skills with a focus on problem-solving in a Customer Support Services context.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Previous experience in a contact center or face-to-face customer service environment is highly valued.
• A proactive, customer-oriented, and dynamic personality.
• Availability to work on-site in Lisbon, Portugal for this Dutch-speaking job.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• A professional, international working environment.
• Stable Monday to Saturday working schedule.
• And Much More...

Life in Portugal

Choosing to pursue jobs in Portugal means choosing a lifestyle defined by sunshine, history, and warmth. Living in Lisbon allows you to immerse yourself in a vibrant culture, enjoy world-class cuisine, and take advantage of the pleasant Mediterranean climate. Whether you are strolling through historic districts or relaxing on nearby beaches, Portugal offers an unmatched quality of life for international professionals.

The local expat community in Portugal is thriving, making it incredibly easy to settle into your new home. By taking this Dutch/Flemish-speaking Customer Support to Lisbon, Portugal position in Portugal, you are opening the door to a unique European experience that balances professional growth with incredible personal exploration. Join the many successful candidates who have found their future among the beautiful landscapes of Portugal.

How to Apply

If you are ready to advance your career with one of the most exciting Dutch-speaking jobs in Europe, we invite you to apply now. Please submit your updated CV, and a member of our team at Mercier Consultancy Group will contact you to discuss your application.