Danish-Speaking Product Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy dedicated to connecting world-class talent with industry-leading organizations. We pride ourselves on facilitating career growth while providing seamless support for professionals pursuing international opportunities in the Customer Support Services sector.

Job Overview

We are looking for a talented professional to join our team for a Danish-Speaking Product Support Specialist position in Bulgaria. This role is ideal for those seeking one of the most rewarding Danish-speaking jobs in the industry, offering a unique opportunity to provide exceptional technical and customer support while enjoying a high quality of life in Eastern Europe.

Key Responsibilities

• Provide high-quality technical assistance to customers regarding device-related queries via phone and ticketing systems.
• Offer clear, actionable, and empathetic solutions to ensure a superior customer experience within the Customer Support Services industry.
• Guide customers through technical troubleshooting for iOS and Android platforms.
• Identify and document recurring technical issues or product bugs, escalating them to the engineering teams.
• Maintain a customer-centric approach in every interaction, ensuring brand loyalty and service excellence.
• Collaborate effectively within a diverse, international team to reach collective performance targets.
• Continuously develop product knowledge to stay ahead of the latest technical trends and support requirements.

Requirements

• Languages: Danish (fluent) and English (B1 or above)
• Native or fluent Danish (spoken and written)
• Basic familiarity with iOS and Android mobile operating systems
• Excellent problem-solving skills and a genuine desire to assist others
• Strong communication skills and a professional, customer-focused attitude
• Ability to thrive in a fast-paced Customer Support Services environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a vibrant culture, historic architecture, and a wonderful climate. Bulgaria offers an affordable yet high-standard lifestyle that is increasingly attracting professionals from across Europe to build their careers in a dynamic environment.

Living in Bulgaria provides the perfect blend of modern urban living and stunning natural scenery. Our comprehensive relocation support ensures that your move to Bulgaria is smooth, allowing you to focus on enjoying the rich culinary traditions and friendly local community found throughout Bulgaria.

How to Apply

If you are ready to advance your career with this Danish-Speaking Product Support Specialist position in Bulgaria, we invite you to click Apply Now. Join Mercier Consultancy Group today and take the next step in your professional journey!