Icelandic-Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with prestigious opportunities within the competitive BPO and customer support services sectors. We are dedicated to delivering excellence by bridging the gap between exceptional professionals and market-leading organizations across Europe.

Job Overview

We are currently seeking a motivated individual for an Icelandic-Speaking Solutions Consultant position in Bulgaria. This role offers the perfect entry point for those seeking Icelandic-speaking jobs while developing a professional career in the high-growth customer support services industry in the heart of Europe.

Key Responsibilities

• Deliver high-quality customer support services by addressing user inquiries with precision and professionalism.
• Manage interactions across multiple channels, including phone, email, and live chat, to ensure a seamless experience.
• Navigate and utilize CRM software and internal ticketing systems to track and resolve customer issues effectively.
• Uphold strict service-level agreements (SLAs) while maintaining excellence in customer satisfaction.
• Collaborate within an international team, sharing best practices to enhance the collective expertise of our customer support services unit.
• Stay fully updated on product developments and internal procedures through continuous learning and participation in ongoing training sessions.
• Strive to exceed performance targets regarding response times and first-contact resolution.

Requirements

• Native or fluent Icelandic (spoken and written).
• Professional proficiency in English to support our international operations.
• Valid EU passport (mandatory for this role in Bulgaria).
• Strong communication skills and a passion for helping others in a customer support services environment.
• Ability to relocate to Sofia for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• And Much More...

Life in Bulgaria

Choosing one of our Icelandic-speaking jobs in Bulgaria provides you with the unique opportunity to experience the vibrant culture of Sofia. Bulgaria offers a remarkable blend of historical charm and modern urban life, complemented by pleasant weather and a landscape that ranges from scenic mountains to beautiful city parks. As a hub for international business, Bulgaria is an ideal location to advance your career.

Beyond the professional benefits, living in Bulgaria allows you to enjoy a high quality of life with affordable, delicious local cuisine and a welcoming social environment. Professionals seeking an Icelandic-Speaking Solutions Consultant position in Bulgaria will find that the local lifestyle is both comfortable and enriching, making it an excellent destination for your next international professional chapter.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Sofia, we invite you to submit your application today. Click Apply Now to start your journey with Mercier Consultancy Group. We look forward to reviewing your credentials and discussing how you can contribute to our success.