Italian Customer Support (Hybrid & Remote Opportunities)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career growth for professionals seeking high-impact Italian-speaking jobs within the global customer support services industry.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support (Hybrid & Remote Opportunities) position in Portugal. This is a unique opportunity to join a fast-paced environment where your linguistic proficiency will drive excellence in the customer support services sector while enjoying the flexibility of remote work.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking clients, ensuring a high-quality service experience.
• Resolve complex customer inquiries via telephone, email, and chat within the customer support services industry.
• Maintain accurate customer records and update account information in the CRM database.
• Collaborate with international teams to troubleshoot issues and provide effective solutions.
• Adhere to quality standards and service level agreements (SLAs) to ensure total client satisfaction.
• Contribute to a positive, multicultural environment by sharing best practices and supporting team goals.
• Participate in ongoing training to stay updated on product knowledge and service procedures.

Requirements

• Native or fluent Italian (spoken and written).
• Professional proficiency in English to collaborate within our international workspace.
• Proven ability to manage high-volume customer interactions with patience and empathy.
• Strong technical aptitude to navigate multiple support platforms simultaneously.
• Ability to thrive in a remote or hybrid work setting within Portugal.
• Commitment to delivering excellence in the fast-paced customer support services industry.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Hybrid and Remote work arrangements within Portugal.
• Opportunity to grow within a leading international company.
• And Much More...

Life in Portugal

Choosing to pursue jobs in Portugal means immersing yourself in a culture known for its warm hospitality, stunning Atlantic coastline, and over 300 days of sunshine per year. Working from Portugal allows professionals to enjoy a perfect balance between a demanding international career and a high quality of life that is the envy of Europe.

Whether you are based in the vibrant capital of Lisbon or the picturesque coastal cities, Portugal offers an affordable cost of living and a diverse culinary scene. For those seeking Italian-speaking jobs, Portugal serves as a central hub for European commerce, making your transition to this beautiful country both professionally rewarding and culturally enriching.

How to Apply

If you are ready to elevate your career with an Italian Customer Support (Hybrid & Remote Opportunities) position in Portugal, we invite you to join our growing community of professionals. Please click "Apply Now" to submit your application for review by our talent acquisition team. We look forward to hearing from you.

Sincerely,
The Recruitment Team at Mercier Consultancy Group