Medical Equipment Service Specialist with Polish -Remote BUL

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in our bespoke approach, ensuring that every professional placement we facilitate adds significant value to both the candidate's career trajectory and the client's operational excellence.

Job Overview

We are currently looking for a motivated professional to join a leading international customer experience provider as a Medical Equipment Service Specialist with Polish -Remote BUL. This is a unique opportunity to secure one of the most sought-after Polish-speaking jobs in the region, focusing on providing high-quality technical assistance for medical devices while working entirely from the comfort of your home in Bulgaria.

Key Responsibilities

• Manage and resolve incoming customer inquiries via phone and email regarding medical equipment and related services.
• Provide clear, step-by-step guidance to users for technical troubleshooting and device operation.
• Efficiently handle service requests while escalating complex technical issues to the appropriate specialized teams.
• Maintain accurate and detailed documentation of all customer interactions within our internal CRM systems.
• Collaborate cross-functionally with team members to ensure timely resolutions and a premium service experience.
• Adhere to established service level agreements and quality standards in every customer contact.
• Stay updated on product specifications to provide precise and helpful information to our Polish-speaking user base.

Requirements

• Native or fluent Polish (spoken and written).
• Very good English language skills for professional communication.
• Residency within Bulgaria, as this is a remote role for candidates based in the country.
• Strong problem-solving mindset and the ability to explain technical concepts to non-technical users.
• Prior experience in customer support or call centers is considered a significant advantage for this position.
• Familiarity with medical devices, support platforms, or MS Office is a plus for those seeking jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Convenient Monday–Friday work schedule
• Fully remote work model within Bulgaria
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an exceptional quality of life, characterized by a perfect blend of modern infrastructure and rich historical culture. Whether you are living in the vibrant capital of Sofia or the scenic coastal cities, Bulgaria provides a welcoming environment with a Mediterranean-influenced climate and a cost of living that allows for a comfortable, balanced lifestyle.

For those interested in Polish-speaking jobs, Bulgaria is a hub for international business, attracting professionals from all over the world. By taking on this Medical Equipment Service Specialist with Polish -Remote BUL position in Bulgaria, you gain the freedom of a remote career while enjoying the diverse culinary scene, outdoor activities, and hospitable culture that makes Bulgaria a fantastic place to build your future.

How to Apply

If you are ready to advance your career with this exciting opportunity, we invite you to click "Apply Now" to submit your CV. Your application will be handled with the highest level of confidentiality by the team at Mercier Consultancy Group as we guide you through the process of joining our elite network of professionals.