German Customer Advisor for Banking Services Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations within the Customer Support Services industry. We specialize in facilitating seamless transitions for professionals seeking high-impact German-speaking jobs across the globe.

Job Overview

We are currently sourcing exceptional talent for a German Customer Advisor for Banking Services Portugal position in Portugal. This role represents an ideal opportunity to advance your career in the competitive Customer Support Services sector while enjoying the vibrant culture and professional growth inherent in one of the most sought-after jobs in Portugal.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, specifically catering to German-speaking clients in the banking sector.
• Provide expert support regarding account access, secure login processes, and password recovery.
• Assist clients with daily banking transactions, online banking tools, and card-related services.
• Address and clarify queries regarding financial overviews, transaction history, and banking service terms.
• Collaborate efficiently with international internal teams in English to resolve complex customer cases.
• Deliver consistently clear, friendly, and professional support to maintain high standards within the Customer Support Services industry.
• Utilize sophisticated digital tools and internal platforms to document and manage requests in this dynamic environment.

Requirements

• Native-level German speaker with strong communication skills.
• Fluent in English, both written and spoken, as it is the internal communication language.
• EU citizenship or a valid work permit for Portugal.
• Customer-oriented mindset and problem-solving attitude.
• Comfortable using digital tools, apps, and online platforms.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on one of our German-speaking jobs means embracing the enviable lifestyle that Portugal has to offer. From the sun-drenched coastlines to the historic charm of Lisbon, Portugal provides a unique blend of professional opportunity and Mediterranean leisure. Living in Portugal allows you to experience a high quality of life, characterized by world-renowned culinary experiences, a welcoming local culture, and a pleasant climate that encourages outdoor exploration.

Our comprehensive relocation support ensures your move to Portugal is smooth and stress-free, allowing you to settle in quickly and focus on your success. As you build your career in Portugal, you will find that the country's supportive atmosphere and rich heritage provide the perfect backdrop for personal and professional growth. Join our team today and discover why Portugal is the top destination for international professionals.

How to Apply

If you are ready to take the next step in your career with this German Customer Advisor for Banking Services Portugal position in Portugal, we invite you to click Apply Now to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile and helping you start your journey in Portugal. Professional regards, The Recruitment Team at Mercier Consultancy Group.