Dutch Speaking Customer Service Agent

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of global talent acquisition, serving as a trusted advisor for organizations seeking superior BPO strategies and staffing excellence across the European landscape.

Position Summary and Flexibility

Are you craving a career shift that offers both professional autonomy and international adventure? We are presenting a unique opportunity for Cyprus-based Dutch speakers to embrace the freedom of relocating to Spain. By joining our team in the heart of the Gaming & Esports sector, you gain access to a supportive environment that prioritizes your success through professional relocation guidance and competitive benefits within the Spanish market.

Primary Duties and Operational Tasks

• Champion the player experience by acting as a dedicated brand representative for our gaming clients.
• Manage technical inquiries and account-based requests via telephone, digital chat, and email channels.
• Proactively identify and suggest workflow enhancements to optimize the overall user experience.
• Collaborate closely with diverse, global teams to rectify platform performance challenges.
• Deliver exceptional assistance to gamers within the energetic Esports and Gaming environment.
• Maintain absolute confidentiality and ensure all data handling remains compliant with strict security protocols.
• Deepen your product expertise to ensure every player receives informed and accurate support.

Professional Prerequisites

• Full professional proficiency in Dutch.
• Ability to communicate effectively in English.
• Availability to accommodate a rotating three-shift schedule (morning, afternoon, and night).
• Possession of a valid EU passport is strictly required (ID cards are not accepted).
• A proactive attitude with an eagerness to acquire new skills.
• Demonstrable dedication to your team and a strong sense of professional reliability.

Incentives and Compensation

• Comprehensive relocation support package (including hotel, flights, and transfers).
• Dedicated relocation concierge services to assist with your move, documentation, and local settling in.
• A signing welcome bonus of €1,500.
• Performance-based monthly incentives.
• Office-based role located in Madrid, Spain.

The Spanish Experience

Choosing to relocate to Spain means immersing yourself in a country defined by its radiant weather, rich heritage, and dynamic urban life. As you embark on this role as a Dutch Speaking Customer Service Agent in Spain, you will discover why this region is a premier choice for global professionals, offering an exceptional blend of sophisticated entertainment and an active social landscape.

Beyond the professional advancement, Spain offers an enviable quality of life highlighted by iconic culinary traditions and an incredibly inviting local culture. Our dedicated support ensures your move to Spain is stress-free, empowering you to thrive within the Gaming & Esports industry while enjoying all the charm this magnificent country has to offer.

Submission Process

If you feel motivated to accelerate your professional growth within the competitive gaming industry, please select "Apply Now" to forward your details. Mercier Consultancy Group is eager to review your application and assist you in starting this new chapter.