Dutch Speaking Customer Service Agent

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of the global recruitment landscape, serving as a premier partner for multinational companies seeking elite talent. We excel in bridging the gap between ambitious professionals and the fast-paced BPO industry, ensuring excellence in every placement we facilitate across international borders.

The Opportunity Awaiting You

Imagine trading your daily routine for endless sunshine, vibrant city energy, and a fresh start in the heart of Spain. We are offering a unique opportunity for Belgium-based professionals to relocate to Madrid and excel as a Dutch Speaking Customer Service Agent within the thrilling Gaming & Esports sector. If you are ready for a Mediterranean adventure backed by a complete support package for your move to Spain, this role is your gateway to a new life.

Your Day-to-Day Contributions

• Maintain high levels of client satisfaction by serving as a dedicated brand ambassador for our industry partners.
• Ensure data privacy standards are strictly followed while managing sensitive information.
• Work in tandem with global departments to resolve complex performance issues on gaming platforms.
• Utilize deep product knowledge to enhance the overall player journey and support experience.
• Address technical inquiries and account-related concerns via phone, email, and live chat.
• Deliver top-tier support services tailored to the needs of the fast-paced Gaming & Esports community.
• Recommend innovative workflow updates to refine and improve internal processes.

Essential Qualifications

• Native-level proficiency in Dutch.
• Functional English communication skills.
• Possession of a valid EU passport (mandatory).
• Genuine desire to assist others and learn new systems.
• Reliable, professional, and team-oriented mindset.
• Availability to work in a rotating shift pattern (day/evening/night).

Relocation Support and Benefits

• Complete relocation support (flight, hotel, and transfer).
• Concierge guidance for your move, covering local documentation and finding accommodation.
• Initial €1,500 bonus upon successful relocation.
• Additional monthly bonuses based on your performance.
• Position based on-site in Madrid, Spain.

The Spanish Experience

Relocating to Spain offers a spectacular balance of professional growth and an enviable Mediterranean lifestyle. As you step into this role in Madrid, you will discover why so many Dutch-speaking professionals choose to build their careers here, drawn by the country's historic charm, world-renowned culinary traditions, and lively social scene.

Beyond the desk, you will thrive in a welcoming, sun-drenched environment that celebrates work-life harmony. Our relocation team handles the logistical complexities of moving to Spain, ensuring you can immerse yourself fully in your new role and the unique cultural richness of your new home.

Apply to Join Our Team

If you are eager to elevate your professional path and dive into the thriving world of gaming, click "Apply Now" to start your application process. Mercier Consultancy Group is ready to support you as you begin this bold new chapter in Spain.