Dutch Speaking Customer Service Agent

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of the global recruitment landscape, serving as a pivotal partner for businesses seeking top-tier professional talent. Our expertise lies in bridging the gap between exceptional individuals and world-class organizations, specifically within the BPO and international services sectors.

Professional Development and Opportunity

Are you a Netherlands-based professional seeking to elevate your skillset while working in an international environment? This role represents a unique opportunity for Netherlands-based Dutch speakers to launch an exciting career in Spain. By joining our team in the booming Gaming & Esports sector, you will sharpen your technical communication skills and gain invaluable experience in a multinational workspace, all while benefiting from our premium relocation assistance.

Daily Duties and Responsibilities

• Act as a primary point of contact for gamers, ensuring their queries are resolved with efficiency.
• Maintain comprehensive knowledge of modern gaming titles to provide informed assistance.
• Safeguard player data and sensitive information with strict adherence to privacy protocols.
• Collaborate across borders with diverse teams to improve platform performance.
• Support users by troubleshooting technical issues via phone, email, and live chat channels.
• Advocate for brand excellence through high-quality interactions as a dedicated representative.
• Identify and suggest operational improvements to optimize the overall user experience.

Candidate Qualifications

• Full professional proficiency in the Dutch language.
• Capable of communicating effectively in English.
• Must be a holder of a valid EU passport (physical passport required).
• Natural service-oriented mindset with a genuine enthusiasm for acquiring new abilities.
• Strong sense of duty toward team objectives and professional consistency.
• Must have the flexibility to work within a rotating shift pattern, including nights, afternoons, and mornings.

Compensation and Benefits Package

• On-site position located in Madrid, Spain.
• Comprehensive, fully-funded relocation support (encompassing flight, initial hotel stay, and transfers).
• Professional relocation concierge to manage accommodation and documentation needs.
• Sign-on bonus of €1,500.
• Performance-based monthly incentive schemes.

Embracing Life in Spain

Opting to move to Spain offers an enriching lifestyle defined by a warm climate and a vibrant cultural heritage, making it an ideal choice for those pursuing Dutch-speaking roles abroad. As you settle into your new career in Spain, you will discover a perfect harmony between professional achievement and leisure, surrounded by legendary gastronomy and an energetic social scene.

Beyond the career trajectory offered, you will thrive in a society that values community and a healthy work-life balance. We handle the complexities of your relocation to Spain, ensuring a smooth transition so you can immerse yourself in the charm of your new home while excelling in the Gaming & Esports field.

Start Your Application

To progress with your career goals and join our influential team within the gaming industry, please select the "Apply Now" button to forward your details. Mercier Consultancy Group is eager to guide you through this rewarding relocation and professional transition.