German Speaking Support Specialist

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in recruitment, dedicated to bridging the gap between exceptional professionals and elite career vacancies within the European BPO and customer service sectors. We take immense pride in our bespoke approach, ensuring that our candidates achieve both meaningful professional advancement and successful international relocation experiences.

The Opportunity

Imagine trading your daily routine for endless sunshine and the vibrant energy of Sofia—this is a unique opportunity for Czech Republic-based German speakers to work remotely from Bulgaria and relocate to the heart of the Balkans. We are currently scouting for an enthusiastic individual to join our team in Sofia, where you will step into a dynamic Customer Support Services role that balances professional challenge with a life-changing adventure in a stunning European capital.

Daily Operational Duties

• Champion our brand standards by acting as a primary point of contact and representative for our high-end clients.
• Manage and resolve complex technical inquiries, ensuring that all client needs are met within the Customer Support Services framework.
• Collaborate closely with internal departments to escalate sensitive matters and guarantee efficient issue resolution.
• Provide world-class support across multiple channels including live chat, email, and telephone, specifically targeting our German-speaking user base.
• Ensure all database records are precise and strictly maintained according to our operational procedures.
• Strive to surpass individual and team goals regarding response speed and overall service quality ratings.
• Proactively offer management insights and suggestions to streamline internal workflows and enhance service delivery.

What We Require From You

• Native or near-native fluency in German, encompassing both written and verbal communication.
• A valid EU passport, which is a strictly required condition for employment in Bulgaria.
• Professional-level command of the English language to integrate seamlessly with our multinational staff.
• A genuine passion for client success and a service-focused mentality.
• The ability to multitask effectively within a bustling, high-energy environment.
• Previous experience in support, client relations, or a similar field is highly regarded.

Benefits and Compensation

• A competitive salary package supplemented by two additional annual salaries.
• Comprehensive medical insurance coverage for your peace of mind.
• A full relocation package including all flight and transfer costs, plus hotel accommodation upon arrival.
• Access to a dedicated Relocation Concierge team to manage your move, legal documentation, and local integration.
• Structured, fully paid training programs to ensure your long-term success.
• Significant monthly performance bonuses tied to your output and service excellence.
• Unparalleled potential for career advancement in one of the premier jobs in Bulgaria.
• Many more exclusive company perks.

Living and Working in Bulgaria

Bulgaria stands as one of Southeast Europe’s most exciting destinations, offering a captivating mix of deep-rooted history, modern infrastructure, and natural beauty. By choosing to relocate to Bulgaria, you’ll enjoy the sophisticated urban culture of Sofia, complete with trendy eateries, a thriving social scene, and a warm, welcoming population. Thanks to the favorable climate, it is the perfect spot for professionals seeking to elevate their careers while enjoying a higher standard of living.

Our roles in Bulgaria provide the chance to live comfortably on a budget while enjoying the perks of a modern European lifestyle. We facilitate a stress-free move, handling the logistics of your transition so you can focus entirely on your new role in the Customer Support Services sector. We look forward to supporting your move to Bulgaria and helping you build a successful future here.

Submit Your Application

If you are eager to elevate your professional trajectory and join an elite team, click the "Apply Now" button to forward your credentials for this German Speaking Support Specialist role in Bulgaria. The team at Mercier Consultancy Group is eager to review your application and guide you through the process of starting your new chapter abroad.