German Speaking Support Specialist

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge for high-caliber talent, specializing in talent acquisition within the European BPO and Customer Support sectors. We are dedicated to empowering ambitious professionals by aligning them with prestigious organizations that prioritize excellence, innovation, and long-term career advancement.

Position Highlights

We are thrilled to offer a unique opportunity for Luxembourg-based German speakers to work remotely from Bulgaria, specifically within the dynamic atmosphere of Sofia. This role is perfect for those seeking to blend their language expertise with a career in a fast-paced Customer Support environment, all while benefiting from a fully managed international relocation process.

Your Daily Impact

• Act as a key representative of the brand, upholding premium quality standards during every customer touchpoint.
• Manage and resolve complex technical or account-based inquiries with efficiency and professionalism.
• Provide top-tier support across multiple channels, including live chat, email, and telephone interactions for German-speaking clients.
• Consistently hit individual and group KPIs focused on satisfaction scores and resolution times.
• Record all client data accurately into our internal systems.
• Proactively suggest improvements to existing service workflows and offer insight to leadership.
• Work alongside diverse departments to fast-track the resolution of escalated client cases.

What We Require

• Full professional proficiency in both written and spoken German is a prerequisite.
• You must hold a valid EU passport to qualify for this international placement.
• Strong command of English to communicate effectively within our international office culture.
• A naturally helpful attitude and a desire to deliver exceptional customer experiences.
• Proven ability to handle multiple tasks simultaneously in a lively, busy setting.
• Previous background in support or customer-facing roles will be considered a distinct advantage.

Compensation and Benefits

• Highly attractive monthly salary package.
• Performance-based monthly bonuses for meeting quality targets.
• Complete relocation package covering flight, initial hotel stay, and transport.
• Two additional salaries annually.
• Relocation concierge services provided by experts to assist with housing and administrative formalities.
• Comprehensive healthcare coverage.
• Structured, fully paid initial training program to prepare you for success.
• Clear pathways for professional growth within a leading employer in Bulgaria.

Life in Bulgaria

Bulgaria stands out as a vibrant hub in Southeast Europe, offering an engaging mix of deep history and contemporary urban charm. Relocating to Bulgaria allows you to enjoy the energetic lifestyle of Sofia, a city famous for its bustling cafe culture, historical architecture, and welcoming atmosphere. The region's moderate, Mediterranean-influenced climate further enhances the appeal of building your career here.

Embarking on one of these roles in Bulgaria provides you with an improved cost-of-living profile without sacrificing the comforts of city life. We simplify your move to Bulgaria through an end-to-end support system, ensuring you can settle in comfortably and thrive in the Customer Support sector. We look forward to helping you embark on this exciting chapter in Bulgaria.

Join Our Team

If you are eager to advance your career and join a world-class team, simply click "Apply Now" to forward your details for this German Speaking Support Specialist role in Bulgaria. The Mercier Consultancy Group team is enthusiastic about connecting with you and supporting your professional journey abroad.