German Speaking Player Support Specialist

Who We Are at Mercier Consultancy Group

As a distinguished global talent acquisition agency, Mercier Consultancy Group serves as the bridge between ambitious professionals and top-tier companies operating within the European technology and BPO sectors. We are dedicated to curating life-changing professional journeys, ensuring that every candidate receives the guidance and support necessary to thrive in prestigious international workplaces.

The Role and Your Freedom

If you value professional autonomy and are eager for a change of pace, we are presenting a unique opportunity for Hungary-based German speakers to relocate to Bulgaria for a high-impact Player Support Specialist position. This role is perfect for those who want to break free from the routine and immerse themselves in the high-energy world of Gaming & Esports. By choosing this career path in Sofia, you gain the freedom to experience a new culture while building a robust resume at a top-tier gaming firm.

Key Daily Duties

• Utilize your German language skills to provide top-tier assistance and account management for our player base.
• Ensure that our community feels supported by maintaining a professional and enthusiastic tone in every interaction.
• Identify technical bugs or service issues, reporting them promptly to internal departments to enhance the overall user experience.
• Stay ahead of the curve regarding industry trends, game updates, and community developments within the Esports sector.
• Handle technical troubleshooting and account queries to achieve high player satisfaction ratings.
• Meet individual quality and performance benchmarks, contributing to the overall success of the support team.
• Act as a frontline ambassador for the brand within a fast-paced Gaming & Esports environment.

Candidate Requirements

• Native or near-native proficiency in German, both written and verbal.
• Possession of a valid EU passport is an essential requirement to finalize your relocation to Bulgaria.
• A genuine, high-energy interest in Gaming & Esports culture and terminology.
• Prior professional experience in a customer-facing or support capacity is highly desirable.
• A resilient and logical approach to problem-solving, even when managing multiple tasks under pressure.

Package and Perks

• Comprehensive, fully paid relocation support including flight tickets, initial hotel stay, and transfers.
• A highly competitive base salary complemented by regular performance-based compensation.
• An extra two salaries per year as part of our structured benefit scheme.
• A dedicated relocation concierge team to handle your administrative move, housing, and integration in Bulgaria.
• Access to professional, fully paid training programs focused on Gaming & Esports product mastery.
• Full health insurance coverage to ensure you are well-protected while living abroad.
• A lively, inclusive, and international office culture based in the heart of Sofia.
• Plus many additional team rewards and office incentives.

Your New Life in Bulgaria

Choosing to relocate to Bulgaria opens the door to a harmonious balance of deep historical roots and a modern, vibrant lifestyle. As an increasingly popular destination for international professionals, it offers a cost-effective lifestyle without compromising on quality, entertainment, or comfort. Whether you find yourself drawn to the energetic social hubs and dining spots of Sofia or the serenity of the nearby mountainous landscapes, you will find that Bulgaria is a fantastic place to call home.

Our experts manage the logistics of your move to Bulgaria, ensuring your transition is smooth and stress-free. With a booming expat community and a welcoming local culture, you are set to embark on a career-defining chapter as a German Speaking Player Support Specialist in a location that truly has it all.

How to Get Started

Are you ready to pivot your career toward the Gaming & Esports industry? We encourage you to start the process today by applying via the link below. Join the Mercier Consultancy Group network and take the first step toward your new professional adventure in Bulgaria. We are eager to review your application!