German Speaking Player Support Specialist

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in talent acquisition, bridging the gap between high-potential professionals and rapidly expanding enterprises within the tech and BPO sectors. We are committed to fostering career excellence by connecting candidates with transformative international roles that offer comprehensive professional support and rewarding work-life integration.

Position Overview

Imagine trading your daily routine for a sun-drenched adventure in the vibrant heart of Bulgaria; this is a unique opportunity for Czech Republic-based German speakers to work remotely from Sofia, specifically designed for those craving both professional growth and an exhilarating lifestyle change. We are currently scouting for a talented German Speaking Player Support Specialist to join a major force in the Gaming & Esports industry. This on-site role represents more than just a job; it is your gateway to an international career in one of Europe’s most dynamic gaming hubs.

Primary Duties and Functions

• Maintain a welcoming and professional community atmosphere for all gamers.
• Troubleshoot technical inquiries and provide effective resolutions in the German language.
• Ensure that all performance and quality benchmarks are consistently achieved.
• Work alongside internal departments to report software bugs and enhance user satisfaction.
• Serve as the frontline contact for a dedicated player base within the Esports sector.
• Keep pace with industry developments to provide informed support and expert insights.
• Assist players with account-related concerns, ensuring a seamless and enjoyable experience.

Essential Qualifications

• Proficiency in German (native or high-level fluency) is a strict requirement.
• You must possess a valid EU passport to relocate to our Sofia-based hub.
• Previous background in support or customer-centric roles is highly desirable.
• A genuine enthusiasm for the Gaming & Esports world and its specific terminology.
• A resilient and logical mindset capable of navigating a fast-moving office environment.

Our Package and Benefits

• Comprehensive medical insurance coverage during your time in Bulgaria.
• Full relocation assistance (including flights, hotel stay, and transfers) for a smooth transition.
• Competitive salary packages supplemented by regular professional assessments.
• Inclusive of two additional annual salaries as part of our total compensation package.
• Direct support from our Relocation Concierge team for all logistics, legal documents, and housing.
• Performance-based monthly bonuses to celebrate your achievements.
• Thorough initial training to master our gaming systems and support protocols.
• Work within a diverse, energetic office culture located in the heart of Sofia.

Life and Culture in Bulgaria

Relocating to Bulgaria opens the door to a fascinating blend of historical charm and modern urban energy. As a rising destination for international talent, Bulgaria boasts a high standard of living, very reasonable costs, and a wonderful climate. Whether you prefer exploring the vibrant nightlife in Sofia or seeking out the breathtaking landscapes of the nearby mountains, you will find a wealth of opportunities waiting for you here.

We simplify the process of moving to Bulgaria by handling every logistical detail, ensuring you can settle into your new home with complete peace of mind. With its welcoming locals, booming international community, and a diverse culinary scene, accepting this German Speaking Player Support Specialist role in Bulgaria is the first step toward a remarkable new chapter in your life.

Application Process

If you are eager to elevate your professional trajectory within the competitive Gaming & Esports field, we welcome you to submit your candidacy. Use the application link below to provide us with your details so the Mercier Consultancy Group team can evaluate your profile. We look forward to hearing from you!