German Speaking Player Support Specialist

Who We Are: Mercier Consultancy Group

As a distinguished international recruitment leader, Mercier Consultancy Group bridges the gap between high-potential candidates and industry-leading organizations throughout the European technology and BPO sectors. Our mission revolves around fostering long-term professional success, offering bespoke career pathways that enable you to thrive in global business ecosystems while receiving dedicated, high-touch support throughout your journey.

Career Snapshot

We are thrilled to present a unique opportunity for Switzerland-based German speakers to work remotely from Greece by joining a powerhouse in the Gaming & Esports world. This position, based on-site in Bulgaria, is perfect for individuals who want to combine their passion for digital entertainment with a thriving international career. If you are seeking a vibrant professional role that emphasizes both personal fulfillment and high-level gaming expertise, this is your chance to become a vital member of a team that creates exceptional player journeys.

Your Core Duties

• Maintain excellence in performance metrics to uphold our brand’s reputation for service quality.
• Coordinate with internal departments to report technical glitches and enhance overall user satisfaction.
• Engage with the gaming community with enthusiasm, building a welcoming environment for all users.
• Assist players with technical issues and account management, delivering clear guidance in German.
• Stay abreast of industry shifts and software updates to provide authoritative support to the gaming community.
• Serve as the primary liaison for players, addressing queries within a fast-paced Gaming & Esports setting.
• Investigate and resolve in-game technical problems to ensure a seamless experience.

Necessary Qualifications

• Proficiency in German (verbal and written) is an absolute must.
• Possession of a valid EU passport is strictly required for your relocation to our hub in Sofia.
• Proven customer service background is considered a significant asset.
• Deep-rooted interest in Gaming & Esports, coupled with a solid grasp of relevant industry jargon.
• Sharp analytical thinking and the capacity to excel in a high-pressure, fast-evolving environment.

Incentives and Benefits

• Attractive monthly base salary supplemented by periodic performance evaluations.
• Performance-based monthly bonuses to recognize your professional contributions.
• Comprehensive, fully paid training program to master our specialized gaming platforms.
• Complete relocation package, including airfare, airport transfer, and hotel accommodation to ensure a smooth move to Bulgaria.
• Professional relocation concierge services, providing end-to-end support with housing, local paperwork, and integration.
• Full health insurance coverage for your security while residing in Bulgaria.
• Experience a lively, multicultural office culture situated in the heart of Sofia.
• Additional perks and benefits to be discovered!

Daily Life in Bulgaria

Bulgaria offers an incredible lifestyle, perfectly balancing deep historical heritage with a modern, dynamic urban energy. As a rising hotspot for global professionals, the country boasts an enviable cost of living, a welcoming social atmosphere, and a comfortable climate that makes it a top destination for those relocating abroad. Whether you are exploring the diverse nightlife of Sofia or taking in the natural beauty of the surrounding peaks, you will find Bulgaria to be a rewarding place to call home.

Our relocation experts are here to manage every logistical detail of your move to Bulgaria, letting you focus entirely on your fresh start. Between the vibrant local culinary scene and the close-knit expat community, accepting this role in Sofia is truly the beginning of an exciting international adventure.

Launch Your Application

Ready to propel your career forward within the global Gaming & Esports arena? We invite you to submit your details via the portal link provided below to begin your journey with Mercier Consultancy Group. We are eager to learn more about your experience and potential fit for our team!