German Speaking Player Support Specialist

Who We Are: Mercier Consultancy Group

As a distinguished global recruitment agency, Mercier Consultancy Group specializes in bridge-building between elite professionals and world-class organizations. We have established ourselves as industry leaders within the international technology and BPO sectors, dedicated to facilitating career trajectories that provide not only professional development but also comprehensive support for those relocating to new international horizons.

Position Highlights

Imagine trading your daily routine for a vibrant career under the sun, fueled by gaming passion and the excitement of a new international adventure. This represents a unique opportunity for Austria-based German speakers to work on-site in Bulgaria, supporting a major titan in the Gaming & Esports market. We are currently scouting for driven individuals to join a high-energy team in Sofia, where you will experience a perfect harmony between career progression and a refreshing lifestyle shift. If you are eager to elevate your professional life while immersing yourself in a fresh, dynamic environment, this is your chance to thrive within the industry.

Your Daily Impact

• Utilize your expertise to foster an enthusiastic and inclusive environment for global gamers.
• Collaborate cross-functionally to report technical glitches, contributing directly to product enhancement.
• Provide elite-level assistance to players, resolving technical and account-based inquiries in German.
• Maintain rigorous performance standards to ensure our support remains world-class.
• Serve as a primary advocate for the player base within the competitive Gaming & Esports ecosystem.
• Stay ahead of the curve by mastering new industry updates to deliver accurate, helpful guidance.
• Proactively troubleshoot and identify solutions for in-game challenges in real-time.

Candidate Profile

• Fluent or native-level proficiency in the German language.
• Possession of a valid EU passport is a strict requirement for your transition to Sofia.
• Prior background in a support or customer-focused environment is highly favored.
• A genuine, deep-seated enthusiasm for Esports and gaming culture is essential.
• Proven ability to operate effectively and maintain composure in a fast-paced work environment.

The Benefits Package

• Comprehensive relocation support, including flight, airport transfer, and hotel accommodation.
• Monthly salary coupled with consistent, transparent performance reviews.
• Access to a dedicated Relocation Concierge team to simplify your documentation and housing search in Bulgaria.
• Incentive-based monthly performance bonuses to reward your hard work.
• An immersive, multicultural office setting based in the heart of Sofia.
• Full, paid training sessions to equip you with deep knowledge of our gaming products.
• Reliable health insurance coverage for your total peace of mind while working abroad.
• Plus many additional employee perks and career incentives.

Embracing Life in Bulgaria

Choosing to move to Bulgaria means embracing a location that masterfully balances heritage with a modern, fast-paced international lifestyle. It has become a premier destination for talent worldwide, offering a fantastic cost-to-quality of living ratio, a mild climate, and a social landscape that never sleeps. From the rich cultural tapestry and mountain views to the energetic social hubs of Sofia, you will find that the country offers an ideal backdrop for your next life chapter.

Our dedicated relocation experts will take the heavy lifting out of your move to Bulgaria, ensuring your transition is as smooth as possible. With a growing expat community, an incredible array of local cuisine, and a friendly, welcoming atmosphere, accepting this German Speaking Player Support Specialist role is the start of an unforgettable personal and professional adventure.

Submit Your Application

Ready to propel your career forward into the exciting world of Gaming & Esports? We encourage you to start the process today by clicking the application link below to join our team at Mercier Consultancy Group. We are eager to learn more about your experience and potential fit for this position!