German Speaking iRobot Support Specialist

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and premier global enterprises. We are renowned for our ability to cultivate professional growth by securing placement for high-achieving candidates in specialized roles, such as the German Speaking iRobot Support Specialist position located in Bulgaria.

Position Overview

This is a unique opportunity for Poland-based German speakers to accelerate their careers and refine their technical proficiency within the high-growth consumer electronics landscape. By stepping into this role, you will evolve as a key technical authority for state-of-the-art home robotics, gaining invaluable experience in a multinational setting while building a comprehensive skill set that will serve you throughout your professional journey.

Daily Duties and Expectations

• Achieve and surpass key performance indicators regarding quality, efficiency, and customer satisfaction.
• Assist customers in German regarding product setup, software diagnostics, and smart home connectivity.
• Ensure all user inquiries are documented accurately within our centralized CRM platform.
• Provide expert guidance on maximizing product performance and integrating iRobot units into the modern smart home.
• Resolve varied technical queries across multiple channels including chat, email, and telephonic support.
• Collaborate with internal technical departments to report recurring issues and help refine future product iterations.
• Stay updated on all advancements in robotic cleaning technology to provide precise and helpful assistance.

Candidate Prerequisites

• Professional fluency in German, both verbal and written, is an essential requirement for this role in Bulgaria.
• Possession of a valid EU passport is mandatory for international employment.
• Prior background in technical assistance or customer-facing roles is highly valued for these placements in Bulgaria.
• A natural aptitude for technology and an authentic interest in consumer hardware innovation.
• The ability to distill complex technical information into clear, actionable advice for the end-user.
• Readiness to relocate for an on-site assignment in Sofia, Bulgaria, including participation in intensive product-specific training.

Our Package and Benefits

• Comprehensive salary package featuring 2 extra annual salaries.
• Performance-based monthly bonuses.
• Full coverage of flight, hotel, and transfer costs through a complete relocation package.
• Dedicated relocation concierge team to assist with your move, documentation, and local settling-in.
• In-depth, fully compensated professional product training.
• Access to health insurance benefits.
• A vibrant, multicultural professional ecosystem focused on industry-leading support services.
• Additional perks and career advancement benefits.

Living and Working in Bulgaria

Bulgaria offers a captivating environment for professionals seeking a change of scenery. It is a region defined by its harmonious blend of breathtaking mountain vistas, historical landmarks, and a modern, Mediterranean-adjacent climate. Choosing this career path means positioning yourself in a country that balances cultural richness with a highly attractive standard of living for international workers.

Relocating to Bulgaria is made easy with our full-service support system. You will find a welcoming local culture, affordable daily living expenses, and an active social scene perfect for networking. Join a growing community of global talent that has made the move to Bulgaria to kickstart a rewarding new life chapter.

Submit Your Application

Are you prepared to launch your career as a German Speaking iRobot Support Specialist in Bulgaria? Take this next step with Mercier Consultancy Group by clicking 'Apply Now'. Once your details are submitted, our recruitment team will contact you to explore your eligibility and career trajectory.