German Speaking iRobot Support Specialist

Our Agency Expertise

At Mercier Consultancy Group, we act as the bridge between ambitious professionals and world-class organizations. Our reputation is built on matching elite talent with global firms, and we take immense satisfaction in opening doors to international career paths, including this specialized German Speaking iRobot Support Specialist role based in Bulgaria.

Role Highlights

This represents a unique opportunity for Luxembourg-based German speakers to step into a vibrant, global career and relocate to Bulgaria. We are searching for an enthusiastic individual to join a high-performing team focused on consumer robotics. In this role, you will be the face of the brand, ensuring customers receive top-tier technical guidance while helping them master the latest in smart-cleaning technology.

Core Duties

• Achieve and surpass internal benchmarks for performance in a high-energy corporate setting.
• Provide personalized troubleshooting and technical support to German-speaking users regarding their smart home devices.
• Liaise with technical departments to report product bugs and suggest improvements based on user feedback.
• Assist clients with installation, software updates, and hardware connectivity issues across various communication channels.
• Maintain precise logs of every customer interaction within our CRM database.
• Offer expert-level advice on how users can optimize their home automation ecosystem.
• Stay updated on all product developments to deliver efficient and accurate technical solutions.

Essential Qualifications

• Previous background in help-desk roles or customer-facing support is highly valued for these Bulgarian-based openings.
• Proficiency in German (native or bilingual level) is a strict requirement for this role in Bulgaria.
• You must hold a valid EU passport to qualify.
• A proven ability to articulate complex technical data in an easy-to-understand manner.
• Deep interest in the consumer tech space with an aptitude for hardware and software troubleshooting.
• Ability to relocate to Sofia, Bulgaria, for an on-site position following comprehensive professional onboarding.

Employment Package

• Attractive monthly salary base plus 2 extra annual salary payments.
• Comprehensive relocation support package including flights, hotel, and transfers.
• Dedicated relocation concierge to manage all your paperwork and housing arrangements.
• Extensive and fully paid initial product training.
• Healthcare insurance coverage.
• Monthly performance-based incentive bonuses.
• An engaging international work atmosphere within a leading tech-support company.
• Many additional employee perks...

Living in Bulgaria

Bulgaria is a rising destination that perfectly blends rugged natural beauty with a rich cultural tapestry. By accepting this international offer, you are choosing a destination that offers both historical charm and a modern, high-energy environment for expats moving to Bulgaria.

We ensure your transition is completely effortless with our full-service relocation assistance. You will enjoy a low cost of living, fantastic local food, and a growing community of international professionals. Bulgaria has quickly become one of the most sought-after spots for those looking to advance their career in a fresh, exciting environment.

Your Next Steps

If you are prepared to take the leap and start your new life with this German Speaking iRobot Support Specialist vacancy in Bulgaria, we want to hear from you. Secure your spot in a top-tier global electronics support environment by clicking the 'Apply Now' button today. A recruiter from Mercier Consultancy Group will follow up shortly to walk you through the next phases of your application.