German Speaking iRobot Support Specialist

Who We Are: Mercier Consultancy Group

As a top-tier global recruitment agency, Mercier Consultancy Group serves as the bridge between world-class talent and international industry giants. We specialize in scouting professionals for high-impact roles, such as this German Speaking iRobot Support Specialist opening in Bulgaria, ensuring every candidate finds a pathway to a rewarding global career.

Your New Adventure: Job Overview

Picture yourself trading your daily routine for sun-drenched days, rich cultural experiences, and the excitement of living abroad; we are offering a unique opportunity for Czech Republic-based German speakers to work in Bulgaria. As a Support Specialist for iRobot, you will immerse yourself in the fast-paced world of smart robotics. You will serve as the face of the brand, helping customers master their innovative devices while enjoying a vibrant Mediterranean lifestyle.

Day-to-Day Responsibilities

• Achieve or surpass key performance indicators within a energetic consumer tech environment.
• Assist customers with smart home setups and provide expert tips to optimize product performance.
• Coordinate with internal departments to address complex technical queries and provide valuable product feedback.
• Log all user interactions accurately into the CRM to maintain high standards of service.
• Resolve technical hurdles regarding software updates, connectivity, and hardware operation via various channels.
• Educate German-speaking clients on the cutting-edge features of their iRobot cleaning devices.
• Keep up-to-date with evolving robotic technologies to ensure the most effective support is provided.

Candidate Requirements

• Must possess a valid EU passport.
• Native or near-native proficiency in German (both verbal and written) is required for this role in Bulgaria.
• A knack for explaining technical jargon in a way that is easy for everyone to understand.
• Proven track record or background in technical assistance or customer service is a significant plus.
• Eagerness to relocate to Sofia, Bulgaria, for on-site training and daily operations.
• A genuine curiosity for consumer electronics and a sharp analytical mindset.

Total Reward Package

• Competitive monthly compensation with regular performance-linked bonuses.
• Full, paid product training program provided upon start.
• Comprehensive healthcare coverage.
• Full relocation support: covering flights, airport transfers, and initial accommodation.
• Access to our bespoke Relocation Concierge to handle your move, paperwork, and integration.
• Participation in a multicultural team within a leading global support firm.
• Additional benefits include two extra annual salaries and many more perks.

Living and Working in Bulgaria

Bulgaria is a stunning destination that blends breathtaking natural landscapes with a thriving, modern atmosphere. Choosing to relocate here allows you to explore historic landmarks, enjoy delicious local cuisine, and benefit from a very favorable cost of living. It is a fantastic place for professionals to build an international career while enjoying a high quality of life.

Our expert team makes your transition smooth, handling the logistics so you can focus on starting your new life. Become part of a growing community of expats who have chosen Bulgaria as their home, and enjoy the perfect balance of professional growth and Mediterranean charm.

Get Started

Are you prepared to launch your career in Bulgaria as a German Speaking iRobot Support Specialist? Don't let this opportunity pass you by; join an industry leader and elevate your professional journey. Press the 'Apply Now' button to send us your details, and a consultant from Mercier Consultancy Group will be in touch to discuss your next big career step.