German Speaking iRobot Support Specialist

Who We Are at Mercier Consultancy Group

As a global leader in recruitment and BPO services, Mercier Consultancy Group serves as the vital link between high-potential professionals and world-class organizations. We specialize in scouting top-tier talent for prestigious roles, including the German Speaking iRobot Support Specialist position located in Bulgaria, ensuring that each candidate finds their perfect fit within our extensive network.

The Opportunity for Your Career Growth

This role provides a unique opportunity for Netherlands-based German speakers to relocate to Bulgaria and jumpstart their careers with an industry leader. Beyond the competitive salary, performance-based incentives, and two extra annual salaries, you will gain significant momentum in the fast-paced tech sector. Acting as the face of iRobot, you will master the latest robotic technology while enjoying the financial security and professional rewards that come with being part of our top-tier support team.

Core Duties of the Role

• Utilize your technical knowledge to help customers optimize their devices and understand smart home configurations.
• Ensure all case notes and customer interactions are accurately logged in our CRM software.
• Provide high-quality technical assistance to German-speaking clients using iRobot household products.
• Consistently hit individual and group KPIs within a demanding, high-energy environment.
• Resolve hardware, software, and connectivity problems through chat, email, and telephone support channels.
• Partner with internal departments to address complex technical queries and share user feedback for product enhancements.
• Stay updated on all product developments to ensure you provide the most accurate guidance possible.

Essential Candidate Qualifications

• Possession of a valid EU passport is mandatory.
• Professional-level German language proficiency (written and spoken) is required for this Bulgaria-based role.
• Readiness to move to and work on-site in Sofia, Bulgaria, including attending intensive product training sessions.
• Excellent interpersonal skills, with a talent for translating complex technical ideas into simple language for users.
• Prior background in technical support or customer service is highly valued for these open positions in Bulgaria.
• A genuine passion for consumer electronics and a strong technical mindset.

Incentives and Compensation

• Comprehensive Relocation Package (including flights, hotel stay, and transfers).
• Access to our free Relocation Concierge team, who will manage your move, housing, and administrative requirements.
• Attractive monthly salary paired with a performance-based bonus scheme.
• Two extra annual salaries paid as bonuses.
• Inclusive health insurance coverage.
• Full, paid product training program.
• A vibrant, global office culture situated at the center of the consumer tech support industry.
• Plus many additional employee benefits.

The Experience of Living in Bulgaria

Bulgaria is a captivating destination that blends historical charm with contemporary energy, nestled in the heart of Southeastern Europe. Those who relocate to Bulgaria find themselves in a land of dramatic mountain ranges and scenic coastlines, characterized by a comfortable climate and a very favorable cost of living. It is a fantastic environment for expatriates looking to build a career while experiencing a rich, welcoming local culture.

With the full support of our relocation experts, settling into your new life is stress-free. Whether you are exploring the local culinary scene or networking with the vast community of international professionals, Bulgaria provides a high standard of living. Join us and discover why so many people choose Bulgaria as the launchpad for their long-term professional growth.

Application Process

If you are prepared to elevate your professional trajectory with this German Speaking iRobot Support Specialist role in Bulgaria, we want to hear from you. Secure your spot at a leading global brand today. Simply hit the 'Apply Now' button to share your details, and a dedicated representative from Mercier Consultancy Group will be in touch to guide you through the next steps of your journey.