German Speaking Fitbit Products Support Specialist

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge, connecting top-tier talent with the world’s most influential brands. Recognized as an authority in international staffing and managed service solutions, we specialize in empowering professionals to achieve their career aspirations through strategic global placements.

Career Momentum & Rewards

This is a unique opportunity for Netherlands-based German speakers to accelerate their professional trajectory by working in Bulgaria with a leading fitness-tech brand. We offer a compelling package designed for high achievers, combining a competitive monthly salary with performance-based bonuses, two additional annual salaries, and a comprehensive relocation support system. Transitioning into this role means securing your financial future while gaining invaluable experience within the international health-tech landscape.

Primary Role Functions

• Deliver exceptional service by helping users optimize features including sleep tracking, heart rate monitoring, and wellness milestones.
• Coordinate with internal departments to troubleshoot complex hardware and software technical issues.
• Ensure high customer satisfaction through empathetic, professional, and rapid resolution of inquiries across various support channels.
• Provide expert-level guidance to German-speaking users regarding the Fitbit ecosystem and wearable technology.
• Participate in ongoing service refinement initiatives to maintain our standards of operational excellence.
• Remain current with industry advancements in wearable fitness tech to provide users with accurate, value-driven advice.
• Guide customers through data synchronization, interpreting health metrics, and navigating the digital Fitness & Wellness environment.

Essential Qualifications

• Fluency in German (written and verbal) is required.
• Possession of a valid EU passport is mandatory for this international relocation.
• Advanced interpersonal and analytical skills, committed to providing a premium support experience.
• A genuine passion for the wellness sector and an curiosity regarding the latest health-tech innovations.
• Capability to adapt and flourish within a high-energy, multicultural workspace in Bulgaria.

Benefits & Incentives

• Comprehensive, fully paid training program to build your expertise in wearable fitness technology.
• Performance-based monthly bonuses to reward your hard work and achievements.
• Full relocation package covering your flight, initial hotel stay, and transfers.
• Dedicated relocation concierge team to manage your move to Bulgaria, from documentation to finding your new home.
• Competitive monthly salary plus 2 additional annual salaries.
• Access to premium medical services via a comprehensive health insurance plan.
• A vibrant social atmosphere with frequent networking events and community-building activities.
• Numerous other professional perks...

Experiencing Bulgaria

Relocating to Bulgaria offers an incredible balance between professional advancement and an affordable, high-quality lifestyle. You will enjoy a diverse climate, stunning geographic variety—from mountain peaks to serene Black Sea beaches—and a culture known for its deep hospitality. It is an ideal environment for those looking to immerse themselves in a fast-growing European hub.

Your time in Bulgaria will be enriched by a vibrant culinary scene and a storied historical legacy. By taking on the German Speaking Fitbit Products Support Specialist role, you become part of a welcoming international network. Thanks to our full-service relocation assistance, you can skip the logistical stress and immediately begin exploring the charm and beauty that defines daily life in Bulgaria.

Instructions for Applicants

If you are prepared to advance your career and contribute to a leading global brand in the fitness space, click the Apply Now button. Join a growing community of professionals who have found their ideal path with our assistance. We look forward to reviewing your credentials.

Best regards,
The Recruitment Team
Mercier Consultancy Group