German Speaking Fitbit Products Support Specialist

Who is Mercier Consultancy Group?

As a distinguished name in the international recruitment landscape, Mercier Consultancy Group specializes in connecting high-caliber professionals with prestigious global organizations. We take pride in our ability to manage comprehensive BPO solutions, consistently enabling individuals to reach their full potential through meaningful career transitions across borders.

Position Summary

This is a unique opportunity for Germany-based German speakers to work remotely from Bulgaria while accelerating their professional growth in the health-tech sector. If you are eager to sharpen your technical support expertise and thrive in a fast-paced environment, this role serves as the perfect springboard. By assisting users in the wellness market, you will gain invaluable experience that builds your resume while embarking on a rewarding international life change.

Core Duties

• Utilize your expertise to assist customers with wearable technology troubleshooting, data syncing, and hardware-software integration.
• Ensure high satisfaction levels by offering empathetic, clear, and efficient guidance across multiple support channels.
• Act as an expert guide for users, helping them interpret their health metrics and meet their personal activity objectives.
• Stay ahead of the curve regarding wearable technology innovations to deliver informed, high-value advice.
• Provide comprehensive technical support to our German-speaking user base regarding the Fitbit fitness ecosystem.
• Engage with internal teams to refine service protocols and elevate the overall user experience.
• Encourage healthy habits by helping users navigate specialized functions like heart rate monitoring and sleep insights.

Candidate Prerequisites

• An active interest in health-tech products and a genuine passion for the fitness and wellness industry.
• Possession of a valid EU passport is a mandatory requirement for this international placement.
• Fluency in German (both spoken and written) is strictly required.
• A proven ability to navigate a multicultural, fast-moving office setting in Bulgaria.
• Exceptional problem-solving capabilities and communication skills focused on premium service delivery.

Compensation and Benefits

• Comprehensive, fully paid initial training to turn you into a product expert.
• Attractive monthly performance bonuses tied to your success and dedication.
• Full coverage health insurance providing access to premium medical care.
• Complete relocation support (flights, hotel stay, and transfers) for a seamless move to Bulgaria.
• Expert Relocation Concierge team to manage your paperwork, housing, and integration, ensuring your transition to Bulgaria is stress-free.
• Competitive monthly salary package.
• A dynamic social atmosphere with regular team events and community networking opportunities.
• Additional benefits and perks to be discussed during the interview process.

The Experience of Living in Bulgaria

Relocating to Bulgaria offers an incredible balance between affordability and a high standard of living. From the rugged peaks of the mountains to the scenic shores of the Black Sea, the country is filled with natural beauty. You will find a friendly, hospitable culture that makes it exceptionally easy for expatriates to feel right at home while advancing their career in an emerging European epicenter.

Life in Bulgaria is about much more than just your 9-to-5. You will be immersed in a rich history, a vibrant local food culture, and a social life that is as active as you choose to make it. By securing a role in Bulgaria, you are joining an international network of professionals, supported by our concierge team who ensures you can spend your time experiencing all the hospitality this country has to offer.

Next Steps

If you are prepared to elevate your professional trajectory within the fitness industry, please submit your application by clicking the link provided. We are eager to assist motivated individuals in finding their perfect role and look forward to reviewing your qualifications.

Best regards,
The Recruitment Team
Mercier Consultancy Group