German Speaking CX Specialist

Who We Are at Mercier Consultancy Group

At Mercier Consultancy Group, we believe that career growth is best achieved by surrounding yourself with vibrant communities and forward-thinking organizations. We specialize in matching talented individuals with premier roles across the international customer support landscape, bridging the gap between exceptional skill and global demand. Our mission is to guide you toward meaningful, career-defining roles in key locations such as Bulgaria.

Position Overview

We are pleased to announce a unique opportunity for Luxembourg-based German speakers to relocate and build a career as a German Speaking CX Specialist in Sofia. This role serves as a gateway for professionals aiming to elevate their expertise within the Customer Support Services sector by providing high-touch engagement and support for a diverse global clientele in Bulgaria.

Your Daily Duties

• Utilize your German language skills to manage customer inquiries across live chat, email, and voice channels.
• Ensure that every interaction aligns with the high-quality benchmarks expected of prestigious international brands.
• Monitor and optimize performance metrics, including resolution time and overall service quality.
• Record all pertinent interaction data within our CRM software to ensure precise tracking of the user experience.
• Work proactively with your team to refine internal processes and improve general satisfaction scores.
• Address challenging customer requests through analytical thinking and clear, compassionate communication.
• Stay current with evolving service guidelines to deliver accurate and helpful information consistently.

Candidate Prerequisites

• Full professional fluency in German (both written and spoken).
• Possession of a valid EU passport is an essential requirement.
• Strong enthusiasm for providing world-class service in the customer support industry.
• Capacity to move to Sofia to pursue this German Speaking CX Specialist career path in Bulgaria.
• Comfortable navigating digital tools and standard internet-based computer applications.
• Ability to connect with customers from various backgrounds with empathy and clarity.

Compensation and Benefits

• Comprehensive health insurance plan.
• Complete relocation package covering flights, transfers, and hotel stays.
• Competitive monthly salary.
• Performance-based monthly bonus structure.
• Professional training provided at no cost to accelerate your success.
• Personalized relocation concierge service to assist with your move, documentation, and local housing.
• Additional competitive benefits and bonuses.

Living and Working in Bulgaria

Located at the heart of Southeastern Europe, Bulgaria offers a fantastic blend of historical depth and modern energy. Those who choose to relocate here often find a wonderful work-life balance, bolstered by a welcoming culture and a very accessible cost of living. It is a land defined by beautiful seasonal changes and a friendly, fast-paced urban atmosphere that caters to global talent.

Our relocation team is dedicated to making your transition to Bulgaria smooth and stress-free, ensuring you are supported as you step into your new life as a German Speaking CX Specialist. Between the vibrant dining scene in Sofia and the incredible natural beauty of the local mountains and coast, you will find plenty of reasons to love your new home. Become part of the thriving international community that has already discovered the charm of living and working in Bulgaria.

Apply Today

Are you ready to embark on a new professional adventure? Click the Apply Now button to begin your application for this German Speaking CX Specialist role. We at Mercier Consultancy Group are excited to review your credentials and help you start your career in Sofia.