German Speaking Client Solutions Consultant

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge, connecting top-tier talent with the world's most prestigious organizations. We specialize in recruitment and BPO excellence, taking immense pride in facilitating life-changing international career paths for those seeking premier German-speaking roles across the continent.

Position Summary

Imagine trading the familiar routine for the sun-drenched landscapes and dynamic culture of Bulgaria. This represents a unique opportunity for Austria-based German speakers to relocate and embrace an adventurous new chapter while building a career as a Client Solutions Consultant. You will serve as the primary brand ambassador for German-speaking clients, fostering deep connections and ensuring every customer interaction is handled with precision and care.

Core Duties & Responsibilities

• Utilize your expertise to provide top-tier product and service advice, significantly boosting brand loyalty and client satisfaction.
• Meet and exceed performance indicators (KPIs) to drive the overall growth of our customer service division.
• Manage client databases with accuracy and attention to detail to ensure service consistency.
• Serve as the initial point of contact for German-speaking users, delivering high-value support across multiple digital channels.
• Engage in consistent feedback cycles to help refine our internal support strategies and service quality.
• Work alongside international colleagues to refine service workflows and communication standards.
• Solve intricate issues with a positive, results-driven attitude to ensure professional excellence.

Candidate Qualifications

• Possession of a valid EU passport is an absolute requirement.
• Professional proficiency in both spoken and written German.
• A strong desire or previous background in high-stakes problem-solving and client relationship management.
• You must be prepared to work on-site in our Sofia, Bulgaria office.
• An excellent standard of English for daily interaction with our diverse, international team.
• Strong interpersonal capabilities and a commitment to upholding our premium service standards.

Compensation & Benefits

• Attractive, competitive monthly salary.
• Performance-based monthly bonuses to reward your consistency and hard work.
• Comprehensive, fully paid initial training to set you up for long-term career growth.
• Full medical insurance coverage for your total security.
• Full relocation support (including flights, hotel accommodation, and transfer) for an effortless move to Bulgaria.
• Access to a dedicated Relocation Concierge team to manage your move, legal documentation, and arrival logistics.
• The chance to excel in a highly regarded Client Solutions Consultant role within a bustling international hub.
• Numerous extra benefits and professional development opportunities.

Your New Life in Bulgaria

Moving to Bulgaria is more than just a job change—it is a lifestyle upgrade. This Balkan jewel offers a wonderful blend of rich history, modern amenities, and a very favorable cost of living. Whether you are spending your weekends wandering through the historic streets of Sofia or taking a trip to the scenic mountain ranges, you will find a work-life balance that is difficult to replicate elsewhere.

Our dedicated team ensures your arrival in Bulgaria is smooth and stress-free. From the moment you land, you will find yourself immersed in a warm, welcoming society known for its amazing food and vibrant local traditions. Embrace the adventure and discover why international professionals are increasingly choosing to call Bulgaria their home.

Take the Next Step

If you are prepared to advance your professional journey with a premier BPO firm, we encourage you to submit your application today. Join the ranks of successful consultants who have partnered with Mercier Consultancy Group to achieve their career goals. We look forward to hearing from you soon.