German Speaking Back Office Gaming Support Specialist

Who We Are: Mercier Consultancy Group

As a distinguished leader in global talent acquisition, Mercier Consultancy Group excels at connecting high-caliber professionals with industry-leading corporations. We specialize in navigating the complex BPO and technology landscapes, providing customized recruitment pathways that accelerate career trajectories and elevate the operational standards of our international partners.

Position Summary and Career Potential

We are thrilled to present this unique opportunity for Netherlands-based German speakers to secure a high-earning, career-defining role as a German Speaking Back Office Gaming Support Specialist in Bulgaria. This position offers not only immediate financial rewards through competitive compensation and performance bonuses but also long-term career momentum within the thriving global Gaming & Esports market. If you are eager to combine your linguistic talent with a passion for digital innovation in an international hub, this is your next professional milestone.

Your Daily Impact

• Streamline back-office operations and service workflows alongside a global, multilingual team.
• Champion the German-speaking market by drafting high-quality support templates and technical documentation.
• Maintain platform integrity by strictly adhering to community standards and implementing effective anti-fraud measures.
• Provide expert resolution for user disputes, payment inquiries, and complex account issues by coordinating with internal technical units.
• Keep pace with rapid industry developments, including new gaming features and competitive rule changes.
• Deliver professional player support across diverse back-office channels with native-level proficiency in German.
• Analyze community behavior and gaming trends to provide actionable insights that improve the overall player experience.

Qualification Standards

• A valid EU passport is a strict requirement for this role.
• Native-level or advanced fluency in the German language is essential.
• Demonstrable interest in or prior experience within the Esports and gaming sectors.
• Strong capacity for critical thinking and resolving issues in a high-pressure, fast-evolving digital space.
• Solid computer literacy, including the ability to quickly master sophisticated CRM software.
• A firm readiness to relocate to Bulgaria to commence this role.

Compensation and Relocation Package

• A competitive salary package customized to recognize your professional experience.
• Lucrative performance bonuses awarded monthly for hitting your targets.
• Complete relocation assistance, including paid flights, airport transfers, and temporary hotel accommodation.
• Full access to a Relocation Concierge team to manage your move, legal documents, and housing.
• Robust health insurance plan included.
• Professional training provided at our expense to ensure you excel in the gaming industry.
• Placement in an elite international environment based in Sofia, Bulgaria.
• Numerous extra benefits and internal rewards.

Experiencing Life in Bulgaria

Bulgaria has emerged as a top-tier destination for international professionals, offering a perfect harmony of career growth, modern urban living, and cultural heritage. By moving to Bulgaria to start this role, you become a valued member of a vibrant, diverse professional community. You will find that life here is defined by historical charm, breathtaking natural landscapes, and a very favorable cost of living.

Our recruitment specialists at Mercier Consultancy Group are committed to ensuring that your transition to Bulgaria is seamless and stress-free. Whether it is enjoying the local culinary scene or taking weekend trips to mountain resorts and coastal retreats, Bulgaria offers a quality of life that complements your career ambitions perfectly.

Application Procedure

If you are eager to accelerate your career and take a leading role in one of the world's most dynamic industries, we invite you to hit the Apply Now button. Joining our network opens the door to prime German-speaking opportunities located in Bulgaria, and we look forward to reviewing your credentials.

Best regards,
The Talent Acquisition Team at Mercier Consultancy Group