German Speaking Back Office Gaming Support Specialist

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a high-level global partner, connecting elite professionals with innovative leaders in the technology and BPO spaces. We specialize in crafting personalized recruitment paths that foster long-term professional development, ensuring our candidates land in roles that genuinely elevate their career trajectory.

Position Summary

We are delighted to present a unique opportunity for Germany-based German speakers to advance their professional skill set as a German Speaking Back Office Gaming Support Specialist located in Bulgaria. If you are eager to build expertise in the high-stakes Gaming & Esports industry, this role offers a structured environment where you will cultivate your analytical and communication capabilities while driving exceptional player experiences on a global scale.

Key Daily Duties

• Draft and refine support resources and documentation tailored to the needs of the German-speaking user base.
• Maintain platform safety by applying community standards and implementing rigorous fraud prevention measures.
• Leverage industry insights and awareness of competitive gaming regulations to stay current with evolving platform features.
• Address player inquiries via back-office channels with precision and native-level fluency in German.
• Work in tandem with international partners to streamline internal workflows and enhance overall service quality.
• Track gaming community developments to provide feedback that improves the end-user experience.
• Partner with technical departments to troubleshoot payment discrepancies, account issues, and user disputes.

Candidate Qualifications

• Absolute fluency in German, both written and verbal.
• Holding a valid EU passport is an essential prerequisite.
• A demonstrated enthusiasm for the Esports and Gaming sphere.
• Strong capacity for navigating sophisticated CRM platforms and high digital proficiency.
• Proven analytical capabilities and a knack for solving complex problems within a fast-moving environment.
• A genuine commitment to relocating to Bulgaria for this career-defining role.

The Package

• Competitive monthly salary reflecting your professional background.
• Comprehensive health insurance benefits.
• A full relocation package including all flight costs, hotel stay, and transfer arrangements.
• A dedicated, free Relocation Concierge service to manage your paperwork, housing, and integration process.
• A lucrative monthly performance bonus structure to recognize your professional impact.
• Professional training provided to master the nuances of the gaming sector.
• Career growth within the prestigious Sofia-based international office ecosystem.
• Plus many additional advantages...

Living and Working in Bulgaria

Bulgaria has emerged as a top-tier destination for specialists aiming to make their mark in the Gaming & Esports sector. You will find that life in Bulgaria offers a compelling mix of rich cultural heritage and modern urban energy, creating an ideal setting for both personal and professional evolution. By choosing to relocate to Bulgaria for this role, you become part of a welcoming, globally-minded community.

Beyond the career potential, you will enjoy a high standard of living characterized by affordable costs, diverse culinary experiences, and quick access to coastal beaches or mountainous terrain. Our team at Mercier Consultancy Group oversees your transition to Bulgaria entirely, ensuring you can settle into your new environment with ease and focus on your success.

Getting Started

If you are prepared to advance your professional journey in a dynamic global sector, simply select Apply Now. Securing a position in one of the most sought-after German-speaking roles in Bulgaria is the perfect next step for your future. We look forward to reviewing your credentials and starting the conversation.

Best regards,
The Recruitment Team at Mercier Consultancy Group