French Speaking Technical Support Customer Experts

Who We Are: Mercier Consultancy Group

As a leading authority in European talent acquisition and BPO services, Mercier Consultancy Group specializes in matching top-tier talent with world-class international organizations. We act as a bridge for ambitious individuals, helping them successfully navigate major career shifts, such as moving to Greece to work as a French Speaking Technical Support Customer Expert.

Role Highlights and Career Growth

This role serves as a unique opportunity for Portugal-based French speakers to elevate their skill set and advance their professional journey by relocating to work remotely from Greece. We are searching for motivated individuals eager to dive into the consumer electronics sector, where you will gain invaluable industry experience in a supportive, high-performance setting. By combining a generous relocation package with a dynamic workplace culture, we ensure that your transition is not just a job change, but a meaningful step forward in your career.

Daily Duties and Responsibilities

• Utilize our specialized CRM software to maintain precise records of all customer inquiries and resolutions.
• Assist customers in France by walking them through product configurations, firmware updates, and technical troubleshooting.
• Provide high-quality technical assistance across multiple channels, including live chat, email, and telephone.
• Collaborate with cross-functional internal teams to escalate complex technical bugs and refine support documentation.
• Diagnose and resolve software and hardware challenges involving smart home products, mobile devices, and home entertainment setups.
• Keep abreast of the latest developments in consumer electronics to provide informed and accurate support.
• Consistently deliver stellar service to ensure our high standards for customer satisfaction are met or exceeded.

Essential Candidate Profile

• Native or near-native fluency in written and spoken French.
• Requirement of a valid EU passport for employment eligibility.
• Strong analytical aptitude and a talent for solving complex technical problems with a focus on customer care.
• Proficiency in English to ensure smooth collaboration with our international team.
• Previous background in a customer-facing or technical support role is highly encouraged.
• A genuine passion for consumer electronics and a desire to support users with modern technology.

Our Comprehensive Benefits Package

• Total relocation support: flight, hotel accommodation, and transfer.
• Attractive monthly salary base.
• Access to professional growth opportunities and structured career advancement programs.
• Dedicated relocation concierge to assist with settling in, documentation, and housing.
• Comprehensive training modules covering the latest electronic consumer products.
• Performance-based monthly bonuses.
• Health insurance coverage and additional local perks.
• Two additional salaries annually (13th and 14th months).
• Additional benefits and company perks.

The Experience of Living in Greece

Relocating to Greece means immersing yourself in a country famous for its hospitality, sun-drenched islands, and profound history. It is a location that perfectly balances a vibrant social life with a relaxed pace, providing an exceptional standard of living. When you accept this role, you are choosing a lifestyle that prioritizes well-being, making it an ideal environment to thrive both personally and professionally.

Beyond the professional scope, life in Greece offers an affordable yet rich experience, from exploring world-renowned archaeological sites to enjoying exquisite Mediterranean cuisine. Our relocation team handles the logistical heavy lifting, ensuring your move to Greece is seamless so you can immediately begin soaking in the unique charm of your new home.

Get Started

If you are eager to launch this new chapter and move forward with your career in Greece, click the Apply Now button below. We are excited to review your application and potentially welcome you to the team here at Mercier Consultancy Group!