French Speaking Technical Support Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European talent acquisition and BPO solutions firm, dedicated to connecting high-caliber professionals with industry-leading global organizations. We pride ourselves on facilitating seamless career transitions for experts seeking rewarding international opportunities, such as the sought-after French Speaking Technical Support Customer Experts position in Greece.

Job Overview

We are looking for passionate technology enthusiasts to join our team for a French Speaking Technical Support Customer Experts position in Greece within the fast-paced consumer electronics industry. This is an exceptional opportunity to advance your career while enjoying the Mediterranean lifestyle, supported by a comprehensive relocation package and a professional environment dedicated to excellence in customer care.

Key Responsibilities

• Provide expert technical support to customers across France for high-end consumer electronics products.
• Troubleshoot hardware and software issues related to mobile devices, home entertainment systems, and smart appliances.
• Deliver exceptional service via phone, email, and live chat to ensure high customer satisfaction ratings.
• Guide users through complex product setups, firmware updates, and troubleshooting procedures with clarity and patience.
• Document all customer interactions accurately within our advanced CRM systems to maintain high-quality records.
• Collaborate with internal departments to escalate complex technical issues and improve product knowledge documentation.
• Maintain up-to-date knowledge of the latest consumer electronics trends and specific product manuals.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the consumer electronics sector and a desire to help others navigate modern technology.
• Previous experience in technical support or customer-facing roles is highly valued.
• Proficiency in English to facilitate communication within our international office environment.
• Excellent analytical and problem-solving skills, combined with a customer-first mindset.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training on the latest consumer electronics technologies.
• Health Insurance and local benefits.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Access to professional development programs and career advancement paths.
• And Much More...

Life in Greece

Choosing one of our French-speaking jobs means embracing a lifestyle that is envied worldwide. Greece offers an unparalleled blend of ancient history, vibrant nightlife, and stunning island getaways, all under the warmth of the Mediterranean sun. By securing one of these jobs in Greece, you will find yourself surrounded by a culture that values hospitality and work-life balance, making it the perfect destination to grow your career.

Living in Greece allows you to enjoy world-famous gastronomy and a high quality of life at an affordable cost. Whether you are walking through historical landmarks or relaxing on a beach, Greece provides a unique, stress-free environment. Our relocation concierge ensures that your transition to life in Greece is as smooth as possible, allowing you to focus on enjoying the beauty and spirit of this incredible country.

How to Apply

If you are ready to take the next step in your professional journey and embark on an exciting adventure, we invite you to click Apply Now. Join our team at Mercier Consultancy Group and start your new chapter as a technical expert. We look forward to receiving your application!