French Speaking Microsoft Technical Support Experts

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group operates as a leading European recruitment and BPO agency, recognized for linking top-tier talent with major global corporations. Our focus lies in building meaningful career paths, ensuring our partners within the Customer Support Services field maintain excellence through the integration of elite international specialists.

Position Highlights

Break free from the routine and redefine your work-life balance with this exceptional opening for Monaco-based French speakers to relocate and build a career in Athens, Greece. We are searching for motivated, tech-savvy individuals ready to embrace the independence of a new professional chapter while mastering their expertise within the global Customer Support Services sector.

Core Duties

• Maintain strict adherence to service level agreements (SLAs) through efficient, solution-oriented workflows.
• Update internal CRM systems with detailed logs for every client interaction to streamline follow-up processes.
• Solve technical hurdles across chat, email, and phone channels to uphold superior satisfaction scores.
• Work in tandem with global departments to refine and elevate our collective support standards.
• Deliver top-tier assistance to French-speaking clients navigating Microsoft software and platforms.
• Continuously master new troubleshooting methods and software updates to keep your support skills sharp.
• Deliver a high level of empathy and professional courtesy while handling diverse customer queries.

Candidate Profile

• Must hold a valid EU passport.
• Proficiency in French at a native or fluent level, both oral and written.
• Strong desire for troubleshooting and a commitment to quality customer care.
• Background in technical support is considered a distinct benefit for this role in Greece.
• Expertise in articulating complex ideas with a focus on customer satisfaction.
• Natural ability to thrive within a diverse, fast-moving, and multi-cultural professional setting.

Benefits and Compensation

• Full coverage of relocation costs, including flights, hotel, and airport transfers for those moving to Greece.
• Industry-leading remuneration plus 2 additional salaries annually (13th and 14th months).
• A personal Relocation Concierge team to manage your housing, paperwork, and integration.
• Ongoing monthly performance bonuses tied to your success.
• Professional training provided at no cost to guarantee your onboarding success.
• Full medical insurance policy.
• Extensive potential for long-term career advancement within the international Customer Support Services field.
• Numerous extra benefits and lifestyle perks.

Living in Greece

Choosing this path means transitioning to a Mediterranean lifestyle, characterized by year-round sunshine and a rich, storied history. The experience of living in Greece provides a unique opportunity to combine professional growth with the relaxed, vibrant atmosphere of an iconic European capital. It is an ideal environment for those looking to broaden their cultural perspective while benefiting from a superior quality of life.

Our comprehensive support ensures your transition to Greece is smooth, allowing you to focus on the enjoyment of local gastronomy and the stunning surrounding landscapes. This role offers the perfect equilibrium between professional ambition and personal exploration, making it a standout choice for those seeking to work abroad.

Submit Your Application

If you are eager to launch this new chapter and secure your position as a French Speaking Microsoft Technical Support Expert in Greece, click the 'Apply Now' button to share your credentials. We are excited to review your background and welcome you into the wider Mercier Consultancy Group family.