French Speaking Microsoft Technical Support Experts

Who We Are at Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a bridge for talent, linking top-tier professionals with prominent global enterprises. Our reputation is built on our ability to identify and cultivate high-potential individuals within the BPO and technical support landscape, ensuring that both our staff and our clients thrive through meaningful, sustainable connections.

The Role and Your Opportunity

We are actively seeking talented individuals for our French Speaking Microsoft Technical Support Experts role, based in Athens. This presents a unique opportunity for Switzerland-based French speakers to embark on a career-defining adventure in Greece. We invite you to step away from the everyday and join an international workforce, blending professional growth with a spectacular Mediterranean climate.

Your Day-to-Day Functions

• Maintain high standards of service to ensure all service level agreements (SLAs) are met through effective problem resolution.
• Update your knowledge regularly regarding new software updates and technical protocols to maintain superior support quality.
• Assist French-speaking users by addressing technical inquiries related to the Microsoft ecosystem with precision.
• Collaborate across diverse international departments to contribute to refined customer experience strategies.
• Record all interactions thoroughly within our CRM to facilitate seamless case tracking and future support.
• Deliver professional, empathetic solutions to users across chat, email, and telephone channels.
• Apply a customer-focused perspective to solve complex issues, ensuring high levels of client satisfaction.

Candidate Qualifications

• Must possess a valid EU passport.
• Demonstrable technical curiosity and a natural ability to troubleshoot software issues.
• Native or highly proficient French language skills (verbal and written).
• Adaptable and ready to integrate into a vibrant, multi-cultural professional setting.
• A background in technical support roles is viewed as a significant advantage for this French Speaking Microsoft Technical Support Experts position in Greece.
• Strong interpersonal skills and a commitment to high-quality customer care.

The Benefits Package

• Relocation support package covering flight, hotel, and transfer costs for your move to Greece.
• Excellent base pay supplemented by 2 additional yearly salaries (13th and 14th months).
• Full access to specialized training programs to set you up for long-term success.
• Performance-based monthly bonuses to recognize your hard work.
• Comprehensive insurance coverage for your health.
• Personalized assistance from our dedicated Relocation Concierge team for all logistics, from paperwork to housing.
• Significant potential for advancement within the wider international Customer Support Services field.
• And Much More...

Embracing Life in Greece

Embarking on a career in Greece means trading in the mundane for a life filled with sunshine and cultural richness. Living in this historic Mediterranean nation offers a fantastic balance between a fast-paced work environment and a relaxed, sun-soaked atmosphere. It is an ideal setting for those who prioritize a high quality of life alongside their professional aspirations.

Our comprehensive relocation services ensure that your transition to Greece is stress-free, allowing you to settle in quickly and explore everything from local culinary delights to the stunning coastal landscapes. Relocating here offers a distinct lifestyle advantage, making it a premier destination for French-speaking professionals seeking global experience.

Next Steps

Ready to propel your career forward as a French Speaking Microsoft Technical Support Expert in Greece? Simply select the 'Apply Now' option to share your credentials with us. We are eager to review your application and discuss your future within the Mercier Consultancy Group team.