French Speaking Customer Experts for Singapore Airlines

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a premier link between top-tier global brands and ambitious professionals. As experts in the international recruitment and BPO space, we excel at crafting seamless, stress-free career pivots for talent looking to thrive in dynamic, fast-paced industries.

Position Overview

We are thrilled to extend a unique opportunity for Switzerland-based German or French speakers to embrace a new chapter by working remotely from Greece in a vibrant, international setting. As a French Speaking Customer Expert for Singapore Airlines, you will join a supportive community of professionals based in Athens, all dedicated to elevating the passenger experience to new heights. If you are passionate about travel and seek a role that combines professional prestige with a sunny, Mediterranean lifestyle, this is your next career destination.

Core Duties and Expectations

• Maintain detailed logs of all customer interactions using the airline's sophisticated internal database technology.
• Coordinate with diverse international ground and flight crews to navigate and resolve travel-related operational matters.
• Deliver exceptional support to passengers, consistently reflecting the high-end service values of Singapore Airlines.
• Manage itinerary changes, flight bookings, and ticket modifications with precision in French.
• Uphold the brand’s reputation by providing the "Gold Standard" of customer care throughout the aviation sector.
• Assist passengers with specific details regarding loyalty programs, baggage policies, and aviation safety regulations.
• Resolve high-priority passenger issues with both empathy and operational efficiency.

Candidate Prerequisites

• A genuine commitment to relocating to Athens for this role.
• Possession of a valid EU passport or a work permit that permits employment in Greece.
• Native or high-level fluency in French, both written and verbal, for premium client engagement.
• Advanced digital literacy, with the technical ability to master complex airline reservation systems.
• Superior written and spoken communication skills characterized by a polished and professional tone.
• Prior background in travel, aviation, or high-end customer service industries is highly desirable.

Compensation and Benefits

• Full Private Health Insurance provided.
• An immersive, fully paid professional aviation training program designed for your long-term success.
• Competitive monthly salary enhanced by 2 additional salaries annually (13th and 14th month pay).
• Relocation made simple: A complete relocation package including flight coverage, airport transfers, and hotel accommodation.
• A dedicated Relocation Concierge team to manage your paperwork, housing, and settling-in process.
• An incentive-driven Monthly Performance Bonus for consistent service excellence.
• A vibrant, multicultural workplace that stands out among the top French-speaking jobs in Greece, plus many additional perks.

Living and Working in Greece

Choosing to accept a position in Greece is about much more than just a resume builder; it is a chance to redefine your work-life balance. Greece offers a spectacular quality of life, featuring a Mediterranean climate that invites you to explore ancient monuments and pristine coastlines during your downtime. By moving to Greece, you will be immersing yourself in a culture that expertly blends career advancement with a social, easygoing pace of life.

As a major modern hub, Athens serves as a perfect base for island-hopping while providing an exquisite culinary and social landscape. Our local support team ensures that your transition to life in Greece is seamless and entirely stress-free. Come experience the legendary hospitality of the local community and the historical significance of Greece while advancing your career with one of the world's most acclaimed airlines.

Getting Started

If you are eager to launch your aviation career as a French Speaking Customer Expert for Singapore Airlines, we invite you to apply. Please use the Apply Now link below to submit your credentials and begin your journey toward a rewarding international role. We look forward to connecting you with the team here at Mercier Consultancy Group.