French Speaking Customer Experts for Singapore Airlines

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group stands as a top-tier European staffing and business process outsourcing partner, recognized for matching elite professionals with prestigious global icons. Our mission focuses on guiding high-caliber talent through smooth, comprehensive career shifts, ensuring that every candidate receives a sophisticated and attentive experience as they advance their international career.

The Opportunity for Your Growth

This is a unique opportunity for France-based German and French speakers to leap into an international career path by joining our team as a French Speaking Customer Expert for Singapore Airlines, based in Athens. We are looking for motivated individuals who want to sharpen their professional skills in a global aviation environment while gaining invaluable cross-cultural experience. By stepping into this role, you aren't just taking a job; you are investing in a growth-focused journey that will elevate your professional profile.

Core Duties of the Role

• Maintain meticulous documentation of every passenger interaction within the airline's advanced software systems.
• Coordinate seamlessly with global flight and ground support departments to resolve operational inquiries.
• Provide insightful assistance regarding baggage protocols, loyalty rewards, and vital safety standards.
• Uphold the prestigious "Gold Standard" of customer service that defines the Singapore Airlines brand.
• Offer professional and empathetic resolution to high-priority guest concerns to guarantee total satisfaction.
• Facilitate intricate itinerary adjustments and flight bookings through fluent communication in French.
• Represent the airline by providing high-quality support that matches its premium reputation.

Essential Candidate Profile

• Absolute fluency in French, both spoken and written, to effectively serve our diverse client base.
• Possession of a valid EU passport or the appropriate work permits for employment within Greece.
• Proficiency with digital tools and the ability to operate complex reservation platforms with accuracy.
• Previous professional background in travel, aviation, or premium hospitality is highly valued.
• A polished, articulate manner of communication that reflects a dedication to service quality.
• A genuine willingness to relocate to Athens to fully commit to this position in Greece.

The Compensation Package

• Comprehensive Private Health Insurance coverage.
• A lucrative monthly performance bonus scheme that rewards your dedication to aviation excellence.
• Full relocation support, including flight arrangements, airport transfers, and initial hotel housing.
• A competitive salary structure augmented by two additional annual salaries (13th and 14th months).
• Access to an expert Relocation Concierge team to simplify your documentation, housing, and integration.
• In-depth, fully compensated specialized training in the aviation sector.
• An exciting position within a globalized team, cementing your place among the top-tier French-speaking opportunities in Greece.
• Additional exclusive benefits.

Discover Life in Greece

Moving to Greece for this position is far more than a simple career change; it is an invitation to embrace a Mediterranean way of life. With endless sunshine, historic wonders at your doorstep, and beautiful coastal escapes, you will find the perfect balance between high-achieving work and leisure. Choosing to move to Greece allows you to join a society that treasures social connection and celebrates the harmony between professional development and personal enjoyment.

Athens is a bustling, cosmopolitan hub that acts as the perfect springboard to the world-famous Greek islands, boasting exquisite gastronomy and an active social scene. By securing this role, you will be backed by our extensive support system, ensuring your transition to Greece is smooth and welcoming. Experience the legendary warmth of the Greek people and the historic significance of the nation as you progress with one of the most celebrated airlines on the planet.

Application Instructions

If you are eager to launch your professional journey as a French Speaking Customer Expert for Singapore Airlines, we invite you to take the next step. Click the Apply button to submit your details and embark on a rewarding international career path. We look forward to reviewing your application and hopefully welcoming you to the Mercier Consultancy Group family.