French Speaking Customer Experts for Miele

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a distinguished global talent partner, specializing in placing high-caliber individuals into pivotal roles with industry-leading corporations. Our mission centers on bridging the gap between ambitious professionals and prestigious companies, ensuring every candidate finds a role that fosters long-term career evolution.

Position Summary

We are thrilled to present a unique opportunity for Portugal-based French speakers to elevate their expertise by relocating for a role as a French Speaking Customer Expert for Miele in Athens. This position is crafted for individuals eager to refine their professional toolkit while working for an iconic, luxury-focused brand. By joining our team in Greece, you will cultivate essential communication and technical skills in a sophisticated consumer electronics environment, positioning yourself for significant future growth.

Core Duties

• Manage incoming support requests across digital chat, email, and telephone channels.
• Provide insightful, professional guidance to French-speaking clients regarding Miele’s high-end appliance collection.
• Document all client interactions accurately and update inventory or product status within our systems.
• Solve technical issues for premium home devices, ensuring each user achieves a perfect product experience.
• Work closely with regional support partners to increase resolution efficiency and service standards.
• Represent the Miele brand with total commitment to the quality its reputation demands.
• Listen to individual customer needs to recommend ideal product solutions that enhance their quality of life.

Prerequisites for Success

• Fluency in French (native level or near-native command).
• Excellent English communication skills for corporate reporting and training engagements.
• Must hold a valid EU passport or possess a legal Greek work permit.
• High capacity for empathy, coupled with a knack for precise, efficient problem-solving.
• A genuine interest in technology and the high-end consumer electronics market.
• Commitment to relocating and working fully on-site in Athens, Greece.

Benefits and Compensation

• Comprehensive relocation package, covering flight expenses, initial hotel lodging, and transfer services.
• A competitive salary enhanced by a performance-based incentive scheme.
• Full-scale health insurance coverage and additional corporate perks.
• Access to a specialized Relocation Concierge team to manage your move, legal paperwork, and local housing hunt.
• In-depth, paid induction training to guarantee you are fully equipped for the consumer electronics portfolio.
• Long-term career progression paths within our international firm.
• A modern, premium office workspace conveniently located in the center of Athens.

Living in Greece

Relocating to Greece offers a spectacular blend of career focus and Mediterranean adventure. As you embark on your journey as a French Speaking Customer Expert for Miele, you will find yourself surrounded by a rich historical tapestry, a vibrant nightlife, and a glorious climate with over 300 days of annual sunshine. This is a lifestyle defined by a perfect harmony between modern cosmopolitan energy and the deep-rooted traditions of a sun-drenched coastal nation.

Beyond the professional milestones, you will enjoy the warmth of Greek hospitality and the richness of local culinary culture. Whether you are wandering through Athens’ iconic historic districts or setting out for a weekend getaway to the Greek islands, Mercier Consultancy Group is here to ensure your relocation is seamless. Join the many professionals who have chosen to build their future in Greece, a country that offers the ideal balance of leisure and professional success.

Submission Process

Ready to transition your career to Athens? Begin your journey today by applying for this French Speaking Customer Expert role with Miele. Simply click the "Apply Now" link to share your CV with the Mercier Consultancy Group team. We are excited to help you launch this new and rewarding phase of your career.