French Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, specializing in connecting top-tier talent with world-leading organizations across the globe. We pride ourselves on delivering white-glove service to our candidates, ensuring your professional journey is both seamless and rewarding while you pursue career-defining opportunities.

Job Overview

We are currently sourcing exceptional talent for the French Speaking Customer Experts for messaging app position in Greece, a unique role within the dynamic social media industry. If you are a digital native with a passion for communication, this is one of the most exciting French-speaking jobs available in the current market, offering the perfect blend of professional growth and an incredible Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the social media sector.
• Resolve technical and account-related inquiries through live chat, email, and social media channels.
• Stay updated on the latest trends and features within the social media landscape to better assist the user community.
• Ensure all interactions reflect the brand’s professional and engaging voice.
• Collaborate with internal teams to identify emerging platform issues and enhance user satisfaction.
• Maintain detailed records of user feedback and interactions in the CRM database.
• Proactively contribute to maintaining a safe and positive community environment on the messaging platform.

Requirements

• Native or fluent French (spoken and written) is essential for this role.
• Strong command of the English language for professional communication and internal training.
• Valid EU passport (mandatory) to facilitate your transition for these jobs in Greece.
• A genuine passion for social media apps and digital communication technologies.
• Exceptional problem-solving skills and a focus on providing premium user experiences.
• Ability to relocate to the vibrant city of Athens for this onsite opportunity.

What We Offer

• Competitive Monthly Salary plus a Monthly Performance Bonus.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Fully Paid Training and ongoing professional development in the social media industry.
• Private Health Insurance and other corporate benefits.
• And Much More...

Life in Greece

Choosing to accept one of our French-speaking jobs means embracing the legendary Greek lifestyle, where historic culture meets a modern, sun-drenched environment. Working in Greece offers you the unique opportunity to enjoy world-class Mediterranean cuisine, pristine beaches, and a vibrant social scene, making it one of the most desirable locations for professional expatriates in Europe.

Our dedicated team ensures your move to Greece is stress-free, allowing you to focus on your new career path and enjoy the unparalleled quality of life that Greece provides. Join our community of international professionals in Athens and discover why so many people are choosing Greece as their new home and career hub.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in one of Europe’s most beautiful cities, we encourage you to Apply Now. We look forward to reviewing your profile and guiding you through your journey with Mercier Consultancy Group.