French Speaking Customer Experts for messaging app

Who is Mercier Consultancy Group?

As a top-tier European consultancy specializing in human capital and outsourcing, Mercier Consultancy Group acts as a bridge between high-potential individuals and global market leaders. We are dedicated to providing a superior, personalized experience for our candidates, ensuring your path toward international career milestones is smooth, supported, and rewarding.

Position Summary

Accelerate your professional trajectory by joining a premier social media enterprise as a French Speaking Customer Expert, based in Greece. This role presents a unique opportunity for France-based professionals to leverage their linguistic skills in an international setting while gaining invaluable industry experience. By stepping into this position, you commit to developing your expertise in digital support while immersing yourself in the rich culture and exceptional lifestyle that Greece offers.

Daily Duties and Responsibilities

• Utilize the CRM system to document user inquiries, feedback, and interaction histories with precision.
• Assist the user base via social media, email, and real-time chat to resolve account or technical difficulties.
• Represent the brand with a polished, helpful, and empathetic tone that resonates with our global community.
• Monitor and address platform issues in tandem with internal departments to bolster user satisfaction levels.
• Provide high-caliber support to the vast user network of a premier messaging application.
• Actively monitor social media developments and platform feature updates to offer informed guidance.
• Foster a welcoming and secure digital space through proactive community management and moderation.

Ideal Candidate Profile

• Native or near-native fluency in French, both written and verbal.
• Comfortable operating in an English-speaking professional and training environment.
• Possession of a valid EU passport is a strict requirement for relocation to Greece.
• Enthusiasm for modern messaging apps and evolving digital communication trends.
• Ready and eager to move to Athens for this onsite employment opportunity.
• Proven analytical capabilities with a dedication to delivering excellent user support.

Total Rewards and Benefits

• Comprehensive relocation package including flight arrangements, initial hotel stay, and transfers.
• Competitive base salary supplemented by a performance-based bonus structure.
• Full access to private health insurance and additional corporate perks.
• Expert-led initial training and continuous professional development within the tech sector.
• Support from our Relocation Concierge: a specialized team to assist with documentation, housing, and integration.
• Plus many more exclusive benefits.

The Greece Experience

Relocating to Greece offers a transformative experience where ancient history blends seamlessly with a contemporary, sun-soaked lifestyle. You will enjoy an incredible standard of living, featuring exquisite Mediterranean cuisine, breathtaking landscapes, and a vibrant, outgoing social culture that attracts professionals from around the globe.

We simplify your transition to Greece, ensuring that you can focus entirely on your professional growth and the excitement of your new life abroad. Join our growing team in Athens and see firsthand why so many expatriates have chosen Greece as their preferred destination for long-term career advancement.

Application Procedure

If you are prepared to advance your professional career in one of Europe’s most enchanting cities, we invite you to submit your application today. We look forward to reviewing your credentials and assisting you throughout the recruitment process with Mercier Consultancy Group.