French Speaking Customer Expert for Premium Coffee Machines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring excellence in service and career development for all our candidates seeking exceptional jobs in Greece.

Job Overview

We are currently looking for a sophisticated communicator to join our team as a French Speaking Customer Expert for Premium Coffee Machines position in Greece. This role within the thriving consumer electronics industry offers a unique opportunity to provide high-end support for a globally recognized luxury coffee brand while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Deliver premium-level support to French-speaking customers regarding high-end coffee machine functionality.
• Troubleshoot technical inquiries related to consumer electronics hardware and smart coffee systems.
• Educate clients on machine maintenance, brewing techniques, and the latest product innovations.
• Maintain a high standard of professional communication across voice, email, and live chat channels.
• Resolve customer concerns with a focus on brand loyalty and service excellence within the consumer electronics sector.
• Accurately document customer interactions and technical resolutions in the company database.
• Collaborate with the global service team to identify and escalate complex product issues effectively.

Requirements

• Native or fluent French (spoken and written).
• A passion for technology and premium consumer electronics.
• Valid EU passport or a valid work permit for Greece.
• Strong problem-solving skills with a patient and customer-centric approach.
• Previous experience in technical support or customer service is highly valued for this role.
• Excellent command of the English language for international team collaboration.

What We Offer

• Competitive Monthly Salary plus 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service KPIs.
• Fully Paid Training on all consumer electronics product lines.
• Comprehensive Health Insurance and premium benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles all documentation, local registration, accommodation, and settling in.
• Exposure to a multicultural, high-growth environment in Greece.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending historic culture with a modern, sun-drenched European lifestyle. Professionals pursuing French-speaking jobs in Greece enjoy a vibrant social atmosphere, world-renowned gastronomy, and the warmth of the Mediterranean climate that makes every day feel like a retreat.

Relocating to Greece is a seamless transition with our concierge support, allowing you to focus on your career in the exciting consumer electronics industry while you explore the beauty of the Aegean coast. Whether you are looking for career advancement or a change of pace, Greece provides the perfect backdrop for personal and professional growth.

How to Apply

If you are ready to take the next step in your career with this French Speaking Customer Expert for Premium Coffee Machines position in Greece, we encourage you to apply today. Join our prestigious team at Mercier Consultancy Group and redefine your professional journey. Click the "Apply Now" button to submit your CV and start your journey with us.