French Speaking Consumer Experts for JTI

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group stands as a premier global talent acquisition and BPO partner, committed to bridging the gap between exceptional professionals and industry-leading corporations. Our reputation is built on facilitating high-stakes, specialized placements—including premier French-language roles—that drive operational success and service excellence for our global clientele.

Career Advancement Opportunities

We are offering a unique opportunity for France-based French speakers to elevate their professional trajectory as French Speaking Consumer Experts for JTI, representing a giant in the consumer electronics sector. This role is a strategic move for those aiming to sharpen their technical expertise while enjoying a rewarding remote career path in Greece, providing a platform to cultivate high-level skills in a fast-paced, innovative environment.

Primary Role Duties

• Act as the primary point of contact for technical support, guiding users through sophisticated consumer electronics setup and ongoing maintenance.
• Ensure brand excellence by representing JTI with authority and professionalism during all French-language interactions.
• Monitor and analyze consumer electronics industry developments to stay current with the JTI product ecosystem.
• Systematically log customer data and feedback within our CRM software to assist in future product refinement and quality control.
• Address challenging consumer inquiries with empathy and efficiency, striving for first-call resolution.
• Engage with international colleagues to relay critical insights and consumer sentiment regarding product performance.
• Deliver high-touch, tailored assistance to help users navigate complex technical functionalities.

Essential Qualifications

• Proficiency in French at a native or fluent level, both verbally and in writing.
• Possession of a valid EU passport or appropriate work authorization to support legal employment in Greece.
• Proven background in technical support or a customer-centric role, ideally within the consumer electronics field.
• A naturally analytical mindset combined with polished communication skills for effective troubleshooting.
• Dedication to ongoing professional development and an eagerness to evolve alongside technological trends.
• Capability to thrive in a remote work setting within Greece, adhering to established performance benchmarks.

Compensation and Benefits

• Full coverage of relocation logistics, including flights, hotel, and transfers.
• Comprehensive Health Insurance coverage.
• Attractive monthly salary plus consistent performance bonuses.
• Expert-led training program covering JTI product lines and industry-leading service standards.
• Access to our Relocation Concierge service for personalized assistance with housing, paperwork, and settling into your new home.
• The flexibility of a modern remote working arrangement based in beautiful Greece.
• A broad range of additional benefits to support your professional journey.

The Greece Experience

Choosing to relocate for this French-speaking role in Greece invites you to experience a vibrant Mediterranean lifestyle. Between the iconic historical landmarks, the serene island landscapes, and the consistent abundance of sunshine, Greece provides an exceptional environment for those seeking a healthier work-life balance. Whether you spend your time soaking up the coastal atmosphere or immersing yourself in the local heritage, you will find that living in Greece offers a unique synergy of personal fulfillment and professional growth.

More than just a career change, your move to Greece introduces you to a culture of culinary excellence and genuine hospitality. Mercier Consultancy Group offers end-to-end relocation support to guarantee that your transition is effortless. If you desire a superior quality of life and a refreshing pace, joining us as a French Speaking Consumer Experts for JTI in Greece is the ideal start to your new chapter.

Application Procedure

Are you prepared to advance your professional stature with a top-tier international firm? We invite you to become a key part of our team by submitting your CV today. Click the "Apply Now" button to initiate your application and begin your career with Mercier Consultancy Group. We are eager to review your credentials.