Customer Service Representative for Streaming Platform

Who We Are at Mercier Consultancy Group

As a distinguished leader in global talent acquisition and BPO solutions, Mercier Consultancy Group bridges the gap between high-achieving professionals and industry-leading corporations. Our commitment is to offer bespoke, attentive guidance to every applicant, guaranteeing that your career evolution into these prestigious international vacancies is both smooth and highly rewarding.

Career Path and Opportunity

If you are a Poland-based professional seeking to sharpen your client-engagement skills while advancing your career on the international stage, this is your moment. We are recruiting for a Dutch-speaking role based in Greece, focusing on a global entertainment giant. This position is crafted to accelerate your professional development, allowing you to master complex technical support protocols while building a versatile skill set in a dynamic, high-growth sector.

Core Duties and Expectations

• Maintain alignment with the brand’s premium service standards throughout every subscriber touchpoint.
• Coordinate with global internal teams to address complex billing or technical challenges effectively.
• Deliver top-tier support via phone, email, and live chat platforms for our streaming community.
• Record actionable customer insights to support continuous service enhancements within the industry.
• Deepen your technical expertise regarding the platform's features, content library, and account configurations.
• Educate subscribers on new functionality and offer personalized recommendations to boost platform loyalty.
• Help users resolve account access issues, subscription status queries, and playback hurdles.

Candidate Qualifications

• Mandatory possession of a valid EU passport.
• Exceptional fluency in Dutch, both verbal and written.
• Strong command of the English language to integrate successfully into our multicultural workplace.
• Prior history in customer support roles, ideally within the tech, digital media, or streaming spaces.
• A genuine enthusiasm for the evolving world of streaming content and digital entertainment.
• A clear commitment and capacity to relocate to Greece for this professional assignment.

Package and Perks

• Access to a global network of professionals and dedicated support for Dutch speakers.
• A generous relocation package covering flight, hotel, and transfer costs to facilitate your move to Greece.
• Comprehensive healthcare coverage for all employees.
• Competitive monthly base pay complemented by two additional annual salaries (13th and 14th months).
• Structured, high-quality training programs tailored for the streaming sector.
• Personalized assistance from our expert Relocation Concierge team to manage documentation and housing logistics.
• Performance-based monthly bonuses tied directly to your service excellence.

The Experience of Living in Greece

Relocating to Greece offers a unique blend of a flourishing career and a high-quality Mediterranean lifestyle. With its world-renowned climate, historical significance, and warm local hospitality, Greece is an ideal setting for ambitious individuals looking to thrive both inside and outside of the office. Engaging in a vibrant social life while developing your career path makes your relocation to Greece a life-defining choice.

We ensure that your move to Greece is as seamless as possible, allowing you to settle in quickly and explore everything from local delicacies to coastal excursions. Your transition to this role in Greece is fully managed, focusing on your comfort and professional success in the streaming industry from day one.

Application Instructions

Are you ready to take the next major step in your career by joining a global industry leader in Greece? We encourage you to submit your application for this streaming platform role today. Mercier Consultancy Group is eager to review your credentials and help you navigate your exciting transition to Greece.