Customer Service Representative for a Luxury Beauty Brand

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a bridge for ambitious professionals aiming for global career milestones. We specialize in partnering with high-end international entities to provide top-tier staffing solutions, ensuring every placement delivers professional fulfillment and long-term growth.

Your Career Freedom

If you are currently based in Malta and looking to exchange your daily routine for a vibrant new chapter, this is a unique opportunity to relocate to Greece and represent a world-class beauty brand. We are seeking talented Dutch speakers who desire the autonomy of an international career combined with the prestige of the luxury retail sector, all while soaking in the Aegean atmosphere.

Core Duties

• Maintain impeccable customer satisfaction levels through efficient, proactive issue resolution.
• Represent the exclusivity of the brand during every customer engagement.
• Provide expert beauty advice by maintaining comprehensive knowledge of premium cosmetic lines.
• Handle all shipping, return, and order tracking inquiries with precision and grace.
• Collaborate across diverse international departments to guarantee consistent brand quality.
• Offer white-glove service standards that align with the expectations of high-end beauty consumers.
• Manage diverse client questions regarding luxury skincare products with professional flair.

Essential Qualifications

• Possession of a valid EU passport is a strict requirement.
• Native or near-native proficiency in the Dutch language.
• Ability to thrive within a fast-moving, high-pressure corporate environment.
• Sophisticated verbal and written communication style.
• Genuine interest in the luxury beauty and high-end retail markets.
• Comfortable navigating digital software platforms and modern CRM tools.

Our Comprehensive Package

• Attractive, competitive salary structure.
• Two bonus salaries paid annually (13th and 14th month).
• Frequent performance-based bonuses.
• Extensive, fully funded training regarding high-end beauty products.
• Full healthcare coverage provided.
• Comprehensive relocation package (flights, accommodation, and airport transfers) for your move to Greece.
• Access to a dedicated Relocation Concierge to handle your move, paperwork, and settling-in process.
• Access to a thriving community of international professionals in Greece.

The Greek Experience

Greece offers a spectacular backdrop for your professional growth, blending historical grandeur with a modern, sunny lifestyle. It is a premier destination for those who appreciate world-class gastronomy and a balanced pace of life. By choosing to relocate here, you gain access to an inviting community of expats and locals alike, ensuring that your transition is as rewarding as it is exciting.

We simplify the process by providing full concierge support, allowing you to settle into your new home in Greece without any of the typical moving stresses. Take the leap today and join an elite team that prioritizes both your career trajectory and your quality of life.

Apply Today

If you are prepared to elevate your career and represent a world-leading brand, please reach out to the Mercier Consultancy Group team to submit your application. We look forward to facilitating your next professional adventure.

Best regards,
The Recruitment Specialists at Mercier Consultancy Group