Customer Service Representative for International Fintech Company

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a bridge between ambitious professionals and global industry leaders. We specialize in streamlining the recruitment process for high-impact roles within the Customer Support sphere, ensuring that every candidate we represent enjoys a smooth transition into their new international chapter.

Why This Role Matters

If you are seeking professional freedom and a fresh start, this is a unique opportunity for Malta-based Dutch speakers to work remotely from Greece, or rather, to relocate and embrace a new way of living and working. We are actively hiring for a Klantenservicemedewerker voor internationaal fintech bedrijf role, designed for those who value career growth as much as they value the chance to immerse themselves in the vibrant Mediterranean culture of Greece.

Daily Scope of Work

• Maintain strict adherence to privacy and security protocols essential to the global finance sector.
• Ensure all interaction logs are kept up-to-date in our CRM, escalating complex technical issues to the appropriate internal teams.
• Offer empathetic, accurate, and efficient responses to resolve client inquiries regarding transactions and accounts.
• Provide top-tier omnichannel support for the Dutch-speaking customer base of a premier fintech brand.
• Work in tandem with our diverse international teams to facilitate a seamless user experience.
• Actively assist in refining and optimizing our current fintech support workflows.
• Uphold the highest quality standards for all Customer Support Services delivered.

What We Are Looking For

• A valid EU passport is a mandatory requirement.
• Native or near-native fluency in Dutch (written and oral).
• Strong desire to build a career in a fast-paced fintech environment.
• Professional-level command of English for daily interaction with our multicultural corporate team.
• Prior background in Customer Support Services is beneficial but not strictly necessary.
• An analytical mindset and genuine enthusiasm for technological advancements in finance.

Package and Perks

• Full relocation support provided by our dedicated concierge team, covering flights, transport, and initial hotel stay.
• 13th and 14th-month salary payments annually.
• A competitive monthly salary package.
• Comprehensive private health insurance coverage.
• Performance-based monthly bonuses tied to your success and service excellence.
• Extensive paid training program to master the Klantenservicemedewerker voor internationaal fintech bedrijf position in Greece.
• Opportunities for continuous professional training and long-term development.

Living and Working in Greece

Choosing one of our open positions in Greece is more than just a job; it’s an invitation to experience a lifestyle enriched by deep history, stunning architecture, and a wonderful climate with over 300 days of sun. You will have the chance to explore legendary sights and enjoy a thriving social scene that is second to none.

Our support team ensures your relocation to Greece is seamless, managing all the administrative hurdles so you can simply focus on your new beginning. From the vibrant energy of Athens to the tranquil coastlines, professional life in Greece offers an exceptional blend of career momentum and personal satisfaction.

Take the Next Step

If you are prepared to advance your professional journey within the dynamic Customer Support Services sector, we invite you to hit the Apply Now button to share your details. The consultants here at Mercier Consultancy Group look forward to reviewing your credentials and supporting your move abroad. Best of luck with your application!