Customer Service Representative for a Telecom Provider

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge for talent, linking exceptional candidates with premier career paths throughout the European landscape. Our primary focus is simplifying the international transition process for professionals who want to push their boundaries by securing significant roles within global telecommunications and BPO organizations.

Position Summary

If you value personal liberty and professional flexibility, this represents a unique opportunity for Malta-based Dutch speakers to work from Greece. We are currently scouting for driven individuals to join as a Klantenservicemedewerker bij telecomprovider in Greece, a role that perfectly balances your career ambitions in the tech sector with the sun-drenched, high-quality lifestyle that only Athens can provide.

Daily Operational Duties

• Utilize cross-functional collaboration to resolve intricate user concerns with efficiency.
• Represent our telecom partner as a dedicated brand ambassador, ensuring excellence and loyalty.
• Achieve individual and group-wide Key Performance Indicators (KPIs) through high-level service execution.
• Record all customer interactions accurately, ensuring data security protocols and company quality benchmarks are met.
• Assist customers with internet, mobile, and television services, providing premium support.
• Handle billing questions, account adjustments, and product upgrades via the internal database.
• Pinpoint and resolve technical connectivity errors with precision and technical aptitude.

Prerequisites for Success

• An EU passport is mandatory to work in Greece without the need for visa sponsorship.
• Native or near-native fluency in the Dutch language, both in writing and speech, is essential.
• A solution-oriented mindset paired with a genuine desire to deliver top-tier support.
• Readiness to move to Athens, Greece, to perform your duties within a modern corporate environment.
• Excellent interpersonal abilities and a deep-seated interest in the telecommunications field.

Benefits and Compensation

• Comprehensive relocation support: includes flight, hotel accommodation, and transfer.
• Full access to a Relocation Concierge team that assists with housing and local bureaucracy.
• Competitive base salary offered monthly.
• Performance-based monthly bonuses.
• Two additional salaries annually (the 13th and 14th month pay).
• Structured, fully paid induction training on internal systems and protocols.
• Private health insurance coverage.
• A variety of additional perks and benefits.

Life in the Greek Capital

Transitioning to Athens means immersing yourself in a culture that successfully merges millennial-old history with a thriving, modern metropolis. Working in Greece allows you to benefit from Mediterranean weather and an outdoor lifestyle that defines an exceptional work-life balance.

Beyond the career growth offered by a Klantenservicemedewerker bij telecomprovider role in Greece, you will find yourself surrounded by a vibrant expat community and a world-renowned culinary scene. We simplify your move to Greece with comprehensive support, allowing you to settle in quickly and thrive. There is a reason countless professionals choose Greece for their next big career move.

Submit Your Application

Are you prepared to elevate your professional life? Click Apply Now to submit your credentials to Mercier Consultancy Group. We are eager to review your background and assist you in launching your career in the historic city of Athens.

Best regards,
The Recruitment Team at Mercier Consultancy Group