Customer Service Representative for a Telecom Provider

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge for high-potential talent, partnering with market leaders to place ambitious individuals into significant European career paths. We pride ourselves on navigating the complexities of international staffing, specifically assisting professionals who aim to amplify their impact within the booming telecommunications and BPO landscapes.

Your Career Progression Starts Here

We are opening a unique opportunity for Poland-based Dutch speakers to elevate their skill sets and professional trajectory by relocating to Greece for a specialized telecom support role. This position is designed for those who want to refine their communication expertise within a sophisticated corporate environment while immersing themselves in the culture of Athens. You will build a robust professional foundation, mastering technical systems and customer relationship management, all while enjoying the sunny, Mediterranean lifestyle that comes with working in Greece.

Primary Role Functions

• Achieve set team and individual KPIs by consistently delivering efficient service.
• Act as an official brand representative, ensuring high levels of customer loyalty and satisfaction.
• Manage routine service adjustments, billing questions, and subscription updates within the telecommunications portal.
• Work in coordination with various internal departments to address intricate customer queries.
• Perform professional technical troubleshooting for connectivity and hardware concerns to ensure consistent service quality.
• Document all customer communications precisely, following strict data security and internal quality protocols.
• Deliver top-tier guidance to consumers regarding mobile, internet, and television service packages.

Required Qualifications

• A genuine passion for the technology sector and clear, articulate communication abilities.
• Native or full professional proficiency in the Dutch language (written and spoken).
• A valid EU passport, which is essential for your employment in Greece.
• The readiness to relocate to Athens, Greece, for on-site duties in our partner’s office.
• A proactive approach to problem-solving and a dedication to excellence in customer-facing roles.

Benefits and Compensation

• Full Relocation Package (inclusive of flight, hotel, and airport transfer)
• Competitive Monthly Salary
• Comprehensive Health Insurance
• Dedicated Relocation Concierge to handle your housing search, paperwork, and integration
• Performance-based monthly bonuses
• Fully Paid Training covering all internal systems and service protocols
• And Much More...

Living in the Heart of Greece

Embarking on this journey to Athens, Greece, allows you to balance professional growth with a Mediterranean lifestyle defined by historical depth and modern energy. The daily experience of living in Greece is enhanced by a temperate climate and a welcoming local community, providing an ideal backdrop for your international career transition.

Beyond the role itself, you will integrate into a diverse social scene, characterized by exquisite food and endless leisure opportunities. We handle the logistical hurdles of your move to Greece, ensuring that your transition is seamless. Join the many professionals who have chosen to further their careers in Greece, where quality of life is as much a priority as professional success.

Getting Started

If you are prepared to advance your professional journey, the team at Mercier Consultancy Group is ready to assist. Please select the Apply Now button to forward your details for review. We look forward to reviewing your application and helping you start this exciting new chapter in Athens.

Sincerely,
The Recruitment Team at Mercier Consultancy Group