Customer Service Representative for a Telecom Provider

Our Agency Profile

Mercier Consultancy Group stands as a distinguished global recruitment partner, dedicated to bridging the gap between exceptional talent and premier employment opportunities across the European continent. Our mission centers on facilitating effortless career transitions for ambitious individuals eager to make their mark within the dynamic landscapes of the BPO and telecommunications industries.

Position Summary

If you are seeking professional autonomy and a chance to broaden your horizons, this is a unique opportunity for Portugal-based Dutch speakers to relocate and build a career in Greece. As a premier hub for international telecommunications roles, we offer you the chance to combine specialized industry experience with the vibrant, sun-drenched lifestyle that only Athens can provide.

Core Duties and Functions

• Achieve individual and collective KPIs through high-efficiency service execution.
• Represent the brand as a professional ambassador, ensuring consistency and excellence in every customer engagement.
• Record interaction details meticulously while ensuring compliance with internal data security and quality benchmarks.
• Support customers with their telecommunication needs, covering mobile, internet, and television service portfolios.
• Cooperate with internal departments to facilitate the rapid resolution of multifaceted service inquiries.
• Diagnose connectivity or technical faults with technical precision to maintain high client satisfaction ratings.
• Handle service plan modifications, upgrades, and billing-related questions via our internal database.

Candidate Prerequisites

• A proactive spirit coupled with a genuine desire to excel in customer experience.
• Must be a native or fully proficient speaker of Dutch (both written and spoken).
• Hold a current, valid EU passport, permitting work in Greece without needing sponsorship.
• Readiness to move to Athens, Greece, for an on-site corporate role.
• Outstanding interpersonal communication capabilities and a keen interest in the evolving world of telecom tech.

Compensation and Benefits

• Monthly performance-based incentives.
• Comprehensive, fully remunerated training program covering telecom systems.
• Attractive base monthly salary.
• Complete relocation support package including hotel, flights, and transfer services.
• Health insurance coverage.
• Professional relocation concierge team dedicated to handling your paperwork, housing, and integration.
• Various other perks and company benefits.

The Greek Experience

Opting for this Dutch-language vacancy means immersing yourself in the culturally rich environment of Athens. It is a location where world-class archaeological heritage meets a contemporary urban pulse, all under the renowned warmth of the Greek sun.

Beyond the professional benefits, you will immerse yourself in an incredible culinary landscape and a warm social environment. We ensure that your move to Greece is smooth and stress-free, providing all the logistical support needed so that you can flourish in your new home. Discover firsthand why so many professionals choose to pursue their career goals in Greece.

Initiate Your Application

Are you prepared to launch your next chapter? To join the Mercier Consultancy Group team, select the Apply Now button and forward your details. We are eager to review your background and support you in beginning this exciting tenure in the historic city of Athens.

Sincerely,
The Recruitment Team at Mercier Consultancy Group