Customer Service Representative for a Telecom Provider

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a premier bridge for global talent, specializing in aligning high-potential individuals with transformative career paths. We pride ourselves on our expertise in the European BPO and telecommunications landscapes, ensuring that our candidates successfully navigate the complexities of international career moves while securing roles that define their professional future.

Position Highlights

If you are seeking to elevate your professional profile, this role offers a unique opportunity for Netherlands-based Dutch speakers to accelerate their career development by working remotely from Greece. Beyond the technical skill acquisition, you will gain international exposure and intercultural competence by joining an elite support network for a major telecommunications provider, all while residing in the historic and sun-drenched capital of Greece.

Core Duties

• Maintain impeccable records of all client interactions according to security and privacy guidelines.
• Assist customers with inquiries regarding their internet, mobile, and television services.
• Work alongside team members to streamline solutions for complex technical hurdles.
• Execute service changes, process billing updates, and manage plan adjustments within our dedicated systems.
• Act as an enthusiastic advocate for our telecom partner, fostering positive customer sentiment.
• Meet and exceed established performance metrics and service delivery goals.
• Resolve technical connectivity problems through systematic and logical troubleshooting.

Candidate Prerequisites

• A genuine interest in technology combined with a service-oriented mindset.
• Relocation availability to Athens, Greece, to join our on-site team.
• Fluent or native proficiency in the Dutch language.
• Possession of a valid EU passport, ensuring your right to live and work in Greece.
• Exceptional verbal and written communication abilities.

Our Comprehensive Benefits

• Fully paid flight, hotel, and transfer relocation package.
• Monthly salary that remains highly competitive.
• Complete training program covering our telecom tools and support protocols.
• Dedicated relocation concierge to manage your move, housing search, and documentation needs.
• Regular monthly performance bonuses.
• Robust health insurance plan.
• Plus an array of additional perks to support your transition.

Experience Life in Greece

Embracing this career opportunity means more than just a new office; it involves immersing yourself in the rich tapestry of Greek culture. As an international professional in Athens, Greece, you will benefit from the warm Mediterranean climate and a lifestyle that seamlessly blends world-class archeological wonders with modern, sophisticated urban living.

Our comprehensive support infrastructure ensures your transition to Greece is stress-free, allowing you to focus on your new role and explore the vibrant culinary and social scenes of this historic city. Join a thriving community of international talent and discover why so many people choose to build their future here.

Application Instructions

Are you prepared to embark on this professional adventure? Select the Apply Now button to submit your details to the Mercier Consultancy Group hiring team. We look forward to reviewing your application and guiding you toward a successful career in the heart of Greece.

Best regards,
The Recruitment Team at Mercier Consultancy Group