What BPO services does Mercier operate in Greece?

We run customer service, technical support, sales, and back-office processing teams from Athens and Thessaloniki. Teams can be fully managed by Mercier (outsourced) or hired and co-managed under a recruitment process outsourcing (RPO) model — whichever suits your scale and control needs.

How much does BPO in Greece cost compared to other European hubs?

Fully-loaded multilingual agent costs in Greece are typically €1,200–€1,800/month — 40–60% lower than equivalent roles in the UK, Germany, or the Netherlands, and comparable to Bulgaria and Poland while offering a deeper multilingual talent pool and EU membership.

Can you run a dedicated team for our company in Athens?

Yes. We build dedicated, branded teams — often called "captives" or "dedicated delivery centers" — where agents work exclusively on your accounts, follow your processes, and report to your managers. This gives you the control of an in-house team without entity setup or payroll overhead.

Is Greek BPO GDPR compliant?

Yes. Mercier operates under full GDPR compliance, with EU-based data hosting, ISO-aligned information security controls, and standard data processing agreements for every engagement. We also support PCI-DSS scoped workflows for payment-handling teams.

Greece Recruitment Hub

BPO & Outsourcing in Greece

Greece is one of Europe's most competitive nearshore BPO destinations — EU membership, 30+ language talent, and fully-loaded agent costs 40–60% below Western Europe. Mercier runs dedicated multilingual customer service, technical support, and back-office teams from Athens and Thessaloniki.

40–60%

Cost saving vs Western Europe

30+

Languages staffed in Athens

< 14 days

Team build time

Data residency

Athens · Thessaloniki

Why Outsource to Greece

Greece combines EU membership, a deep multilingual talent pool (driven by returning diaspora and strong language education), and a cost base well below Western Europe. For companies seeking a nearshore European BPO hub without the talent scarcity of Germany or the post-Brexit friction of the UK, Athens is the answer. Mercier has operated BPO delivery in Greece since 2016.

BPO Services We Run in Greece

Dedicated, branded teams — fully managed or co-managed under RPO.

Multilingual Customer Service

Inbound and outbound voice, chat, and email support in 30+ languages from Athens — staffed by relocated native speakers.

Technical Support

Tier 1–3 technical support for SaaS, fintech, and consumer electronics, with escalation paths and SLA-backed response times.

Back-Office Processing

Data entry, claims processing, content moderation, and finance operations — cost-efficient Greek teams with EU data compliance.

Compliance & Security

GDPR-aligned operations, EU data hosting, DPA in place, and PCI-DSS support for payment-handling teams.

Greece vs Other European BPO Hubs

Indicative fully-loaded monthly costs and talent depth.

Metric	Greece	UK	Germany
Multilingual agent cost / month	€1,200–€1,800	€2,800–€3,500	€3,000–€3,800
Languages available locally	30+	20+	15+
EU membership	Yes	No (post-Brexit)	Yes
Time zone (UTC)	+2/+3	0/+1	+1/+2
Talent pool depth (CS roles)	Deep	Moderate	Tight

See our outsource customer service offering →

FAQ

BPO in Greece — FAQ

Explore the Greece Recruitment Hub

Pillar pages, guides, and resources for hiring in Greece.

Recruitment Services Greece International Hiring Greece Executive Search Greece Greek Labor Market Report Hiring ROI Calculator Hiring Top Talent in Athens Greek Employment Contracts Cost of Hiring in Greece BPO for Greek Tech Startups Case Study: 30% Faster Hiring Recruitment Agency Athens Staffing Thessaloniki Relocation to Greece Greek Job Board For Employers

Outsource to Greece — Get a Quote

Tell us about the volume, languages, and process you want to outsource. We will respond within 24 hours with a team structure and transparent cost estimate.