Call Center Outsourcing in Greece
Multilingual inbound and outbound call center services from Athens. Native speakers in 30+ languages, EU-compliant infrastructure, and 40–60% lower costs than Western Europe.
Full-Service Call Center Outsourcing from Athens
Our call center outsourcing services in Greece combine years of BPO recruitment and consulting experience with a deep understanding of both sides of the industry: what companies need to achieve strong operational results, and what employees need to remain engaged and committed. Athens provides an established BPO talent community — experienced multilingual agents, team leaders, and QA analysts available to deploy quickly. We don't just provide employees; we build high-performing teams. We don't just fill positions; we create partnerships that last.
Inbound Call Center
Customer service, order support, technical helpdesk, and complaint resolution — answered by trained multilingual agents with sub-30-second SLAs.
Outbound Call Center
Sales, retention, win-back, and survey campaigns. Our agents are trained in consultative selling and objection handling across European markets.
Technical Support (Tier 1–2)
SaaS, telecom, and consumer electronics support with escalation workflows, ticketing integration, and knowledge base management.
Back-Office & Admin
Order processing, data entry, returns management, and document handling — the operational backbone behind your customer-facing teams.
How Our Call Center Outsourcing Works
Discovery & Scoping
We analyse your call volumes, language requirements, SLA targets, and systems. You receive a tailored staffing plan and transparent pricing.
Recruitment & Training
We source, screen, and train multilingual agents specifically for your brand. Product training, QA scorecards, and call scripts are all customised.
Pilot Launch
A pilot team of 20–50 agents goes live, handling real customer interactions. We iterate based on performance data and your feedback.
Scale & Optimise
Once the pilot is validated, we scale to full capacity. Ongoing coaching, QA monitoring, and reporting keep KPIs on track long-term.