Customer Service Outsourcing

Outsource Customer Service to Greece

Cut support costs by 40–60% with EU-compliant, multilingual customer service teams in Athens. Voice, email, chat, and social media — staffed by native speakers across 30+ languages.

Why Companies Outsource Customer Service to Greece

Greece has become one of Europe's most competitive destinations for customer service outsourcing. Athens provides an established BPO talent community with experienced multilingual professionals — and Mercier Consultancy Group brings years of experience on both sides of the industry: what companies need to achieve strong operational results, and what employees need to remain engaged, motivated, and committed. Our mission is to build exceptional customer experiences by connecting businesses with talented multilingual professionals and creating work environments where people can grow, succeed, and feel valued.

Customer Service (Voice)

Inbound and outbound call center operations — from first-contact resolution to sales and retention — handled by trained multilingual agents.

Customer Support (Email/Chat)

Written multilingual support across email, live chat, and social channels. Consistent, on-brand service at any volume.

GDPR & EU Compliance

All operations run within EU member states under full GDPR compliance. Your customer data never leaves Europe.

Agent Wellbeing & Retention

We invest heavily in agent comfort, development, and workplace culture. Lower turnover means deeper product knowledge and better service quality for your customers.

Greece: Europe's Smartest Customer Service Outsourcing Destination

Established BPO Talent Community. Athens is home to one of Europe's most established BPO talent communities — experienced multilingual agents, team leaders, and QA professionals ready to deploy.
EU Data Protection. Full GDPR compliance as an EU member state — your customer data never leaves Europe, unlike offshore destinations.
Timezone Alignment. Athens (EET) sits perfectly between London and the Gulf, enabling extended EMEA business hours without costly night-shift premiums.
Agile & Adaptable. We adapt our approach to each client's requirements — from a dedicated team of 10 agents to a larger operation that scales over time. We don't just fill positions; we build high-performing teams.

What's Included

  • Dedicated multilingual agents (your brand, your tools)
  • Team leads & quality assurance analysts
  • Workforce management & scheduling
  • Real-time reporting dashboards
  • Secure EU-based infrastructure
  • Recruitment, training & ongoing coaching
Calculate Your Outsourcing Cost
30+
Languages
500+
Agents Deployable
4–8 wks
Setup Time
40–60%
Cost Savings

Discuss Your Outsourcing Needs

FAQ

Frequently Asked Questions